1) Check you’re eligible to switch from Lebara Mobile
If you’re out of contract with Lebara Mobile, you're free to switch at any time and it won’t cost you anything.
We know it’s very easy to lose track of your contract end date, though. So if you’re not sure, it’s best to give Lebara Mobile's customer support a ring.
You can reach them on 5588 from your Lebara Mobile phone. Or on 020 3059 0304 from any other phone (standard network rates apply).
The Lebara Mobile customer support team are available 9am-5pm every day.
Rather not speak to anyone? You can also find out your contract end date by logging in to your Lebara Mobile account. Or by opening the Lebara Mobile app.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Lebara Mobile to cancel and get your PAC Code
All good things come to an end. To tell Lebara Mobile you’re ready to leave, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Lebara Mobile on one of the numbers in step 1 and ask for your PAC code.
Lebara Mobile is obliged to supply your PAC Code within two hours of your request.
What's critical to note is that PAC Codes expire 30 days after being issued. So if you haven’t used it within this timeframe, you’ll need to contact Lebara Mobile again to get a new one.
3) Find and buy a SIM from VOXI
Right, so you’re sure you’re of contract. The next step is to select a SIM-only deal from VOXI and sign up for it through Uswitch.
VOXI will carry out some credit checks. Once they're out of the way, you’ll receive your SIM card in the post.
4) Contact VOXI to give them your PAC Code
Not long to go now. Your next task is to ring VOXI to tell them your PAC Code.
Get in touch over the phone on 03333 040 191. The call centre’s opening hours are 8am-9pm every day.
5) Insert the VOXI SIM card in your phone
Using a pin-key, open up the SIM tray on the side of your phone and insert your Voxi SIM.
Your number won’t be transferred straightaway. But while you’re waiting, you’ll be given a temporary number, so you’ll still be able to use your phone.
6) Wait for your number to be transferred
The time it takes to transfer a number varies from network to network. But unless a weekend gets in the way, your number transfer should be complete the next working day.
Once that’s done, you’re good to go.