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  5. Transferring your number

How to transfer your number from SMARTY to VOXI?

Read more about VOXI

  1. 1) Check you’re eligible to switch from SMARTY

    If you’re out of contract with SMARTY, you can switch network any time you like and it won’t cost you a thing.

    To find out if you’re out of contract, you’ll need to head to the SMARTY site and log in to your account.

    Just log in, click on the menu icon, select 'Account settings' and the rest is easy.

    And if you’re interested in switching but want a bit more information first, text INFO to 85075.

  2. 2) Contact SMARTY to tell them you want to leave and get your PAC code

    Your next job is to contact SMARTY to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.

    SMARTY doesn’t have a customer service telephone number to call. But if you prefer, you can get in touch by email to request your PAC code via its website.

    Once you’re logged in, click on the menu icon. Then choose Account Settings and go from there.

    SMARTY will then send your PAC code to you by email. By law, networks have to provide you with your PAC code within two hours of you asking for it. So you won't have long to wait.

  3. 3) Find and buy a SIM from VOXI

    Right, so you’re sure you’re of contract. The next step is to select a SIM-only deal from VOXI and sign up for it through Uswitch.

    VOXI will carry out some credit checks. Once they're out of the way, you’ll receive your SIM card in the post.

  4. 4) Contact VOXI to give them your PAC Code

    Not long to go now. Your next task is to ring VOXI to tell them your PAC Code.

    Get in touch over the phone on 03333 040 191. The call centre’s opening hours are 8am-9pm every day.

  5. 5) Insert the VOXI SIM card in your phone

    Using a pin-key, open up the SIM tray on the side of your phone and insert your Voxi SIM.

    Your number won’t be transferred straightaway. But while you’re waiting, you’ll be given a temporary number, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred

    The time it takes to transfer a number varies from network to network. But unless a weekend gets in the way, your number transfer should be complete the next working day.

    Once that’s done, you’re good to go.