1) Check you’re eligible to switch from Three
In the event that you’re out of contract, you’re free to switch whenever you like for no charge.
To find out your contract end date, you can:
Open up the Three app on your phone. Then click the ‘Plan’ icon at the bottom and scroll to the foot of the page, where you’ll find the date you’re free to leave.
Don’t have Three’s mobile app? No problem. You can also check your contract end date by logging into your Three account on Three’s site.
Prefer to call? You can get in touch with Three's customer support team on 333 from your Three phone. Or on 0333 338 1001 from any other phone (standard network charges apply).
2) Contact Three to cancel your contract and get your PAC code
Okay. Now we’re really moving. With your new phone or SIM card winging its way to you, the next thing you need to do is ring Three and tell them you’d like to leave. At this point, you’ll be given a contract end date.
You can contact Three's customer support team by calling 333 from a Three phone. Or on 0333 338 1001 from any other phone.
While you’re on the phone to Three, you also need to ask for a PAC Code. This is a short, alphanumeric code that you’ll need to transfer your phone number to the network you’re joining.
Three is bound by law to provide you with your code within two hours of your request. Once you’ve got the code, it’s a very good idea to make a note of it.
Your PAC code expires after 30 days. So if you haven’t used it within this timeframe, you’ll have to contact Three to get another one.
3) Find and buy a SIM from VOXI
Right, so you’re sure you’re of contract. The next step is to select a SIM-only deal from VOXI and sign up for it through uSwitch.
VOXI will carry out some credit checks. Once they're out of the way, you’ll receive your SIM card in the post.
4) Contact VOXI to give them your PAC Code
Not long to go now. Your next task is to ring VOXI to tell them your PAC Code.
Get in touch over the phone on 03333 040 191. The call centre’s opening hours are 8am-9pm every day.
5) Insert the VOXI SIM card in your phone
Using a pin-key, open up the SIM tray on the side of your phone and insert your Voxi SIM.
Your number won’t be transferred straightaway. But while you’re waiting, you’ll be given a temporary number, so you’ll still be able to use your phone.
6) Wait for your number to be transferred
The time it takes to transfer a number varies from network to network. But unless a weekend gets in the way, your number transfer should be complete the next working day.
Once that’s done, you’re good to go.