Skip to main content
Jump to navigation
samsung mu tv 2017

"There's nothing on TV" is a refrain that's often heard in living rooms up and down the country. But for owners of some Samsung tellies, it's literally come true.

That's because a software update 'bricked' certain models of Samsung smart TVs, leaving them unable to work as advertised.

Some wouldn't show anything after the start screen, while others refused to change channel.

According to Samsung, the problem hasn't affected many TV sets.

"Samsung is aware of a small number of TVs in the UK (less than 200) affected by a firmware update to 2017 MU Series TVs on 17th August," a Samsung spokesperson told uSwitch Tech.

"Once this issue was identified, the update was switched off and we’re now working with each customer to resolve the issue. Any customers affected are encouraged to get in touch with Samsung directly (0330 7267864).

"We would like to apologise for the inconvenience caused to our customers."

According to the Samsung forum, the affected models include the UE50MU6100K, UE49MU7070 and MU6409. All of these models only went on sale recently.

The issue shows the downside of smart TVs. While they bring internet connectivity, apps, and on-demand content to the lounge, they also require software updates to keep working as well as possible. And as this case shows, plenty can go wrong.




Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest comments

  • Dave Beck 10 months ago EU portability streaming law:... Netflix already provide a service if the country has a Netflix service. My UK Netflix account works for US...
  • Robert KołOdziej 10 months ago EU portability streaming law:... Netflix, for example, detects and blocks VPN. Tried it and failed just before Easter when we were abroad....
  • Vorteilspack 10 months ago Is Netflix making its own news... Oh no! Whoever told Netflix to do that did a good job sucking up money for something the world doesn't...

Search news