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What to do in a power cut

What to do in case of a power cut

Find out what you to do if your home no longer has access to electricity.

Have you experienced a power outage? Are you unsure what to do and who to call? Our guide will help you get your electricity supply connected as quickly as possible.

Power outages FAQ

Why do power cuts happen?

Power cuts, also known as power outages, blackouts or power failures, occur when an area is cut off from its electricity source. They can take place for a number of reasons, including network faults and damage caused by extreme weather.

What should you do in case of a power cut?

If you experience a power outage there are a couple of things you can do which may solve the problem right away.

First have a look at your fuse box to make sure one of your fuses hasn’t tripped. If that doesn’t seem to be the issue then have a look at your neighbour’s homes. Are their lights off as well? If so it’s likely to be a network related problem and you will have to contact your Local Distribution Company (LDC).

Who to call in case of a power cut?

Your electricity provider bills you for your electricity consumption, but it’s your LDC which manages the power lines that connect your home to the national grid.

If you experience a power cut, see below to find out which number you should call.

EMERGENCY ONLY Contact details for all district network operators

Eastern England


Emergency: 0800 783 8838
@UKPowerNetworks

East Midlands


Emergency: 0800 6783 105
@wpduk

Merseyside, Cheshire, North Wales and North Shropshire


Emergency: 0800 001 5400
@SPEnergyNetwork

West Midlands


Emergency: 0800 6783 105
@wpduk

North East England


Emergency: 0800 668 877
@Northpowergrid

North West England


Emergency: 0800 195 4141
@ElectricityNW

North Scotland


Emergency: 0800 300 999
@hydroPD

Central and Southern Scotland


Emergency: 0800 092 9290
@SPEnergyNetwork

South East England


Emergency: 0800 783 8666
@UKPowerNetworks

Southern England


Emergency: 0800 072 7282
@southernelecPD

South Wales


Emergency: 0800 6783 105
@wpduk

South West England


Emergency: 0800 6783 105
@wpduk

Yorkshire


Emergency: 0800 375 675
@Northpowergrid
powercuts map
Hover over Click the map to see a larger version. (Map provided by the Energy Networks Association)

Compensation for your power cut

If your power cut lasts longer than 24 hours, you may be entitled to compensation of £75 or more.

Find out if you should claim for a power cut and how to do it in our How to get compensation for a power cut guide.

My energy supplier disconnected me, what should I do?

It is rare for gas and electricity providers to disconnect households from their energy supply, but it does happen. If your energy supplier is planning to cut you off, they are obliged to give you at least 28 days written notice following the receipt of your last bill. Following this, they will have to send you a written disconnection notice, seven days before disconnecting you.

Pensioners, people with health problems, disabilities or serious financial difficulties will find there are measures in place to protect them from being disconnected. You can find more information in our guide to energy debt.

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