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iSupplyEnergy 2019 customer rating

iSupplyEnergy customers rated the dual fuel energy supplier four stars out of five in uSwitch's most recent survey of energy customers in the UK. Independently run by YouGov and made up of more than 17,000 respondents, iSupplyEnergy earned its rating based on marks from its customers for customer service, value for money and transfer process.

iSupplyEnergy is a Bournemouth-based energy supplier backed by Vattenfall, one of Europe's largest energy retailers.

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About iSupplyEnergy

Launched in 2012, the supplier originally offered electricity-only tariffs, but now supplies gas, making it a dual fuel energy supplier.

With an easy-to-use online account management and competitive, straightforward pricing, iSupplyEnergy offers customers on both prepayment and credit meters an alternative to the big six.

And, with a UK-based call centre, customers can get customer service in whichever way they prefer — via telephone or through iSupplyEnergy's online account portal.

iSupply price rise

In March 2018, iSupplyEnergy announced a price change of 7.5%, affecting its variable rate tariff customers.

The supplier commented that only 9% of its current customers would be hit by the price rise; however, all customers currently on fixed plans will eventually be rolled on to this more expensive tariff when their fixed rate contract ends, unless they switch energy supplier.

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