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Locked-down households using internet for 41 hours a week – Southampton sees biggest surge

Households are spending 41 hours a week online as workers and schoolchildren stay home[1] – 29% increase since lockdown[2] Average household has eight web-connected gadgets[3], with up to five devices …

Consumers watching 170 million extra hours of streaming services a week

Consumers watching an extra 170 million hours a week of streaming services compared to before lockdown[1] Nearly half of people streaming more TV and films[2], with average household viewing doubling …

‘Customers will be rightly concerned’ – comment from Uswitch.com on Virgin Media data breach

Commenting on Virgin Media’s data breach, Ernest Doku, telecoms expert at Uswitch.com, says: “Almost a million Virgin Media customers will be rightly concerned to learn that their personal data has been …

Sky increases prices on Essential Broadband and Sky Entertainment – Uswitch comments

Commenting on Sky increasing their prices on Essential Broadband and Sky Entertainment, Nick Baker, broadband and TV expert at Uswitch.com, says: “Price rises are an unwelcome annual tradition among most broadband providers. …

End of contract notifications should finally end lack of transparency in telecoms industry – Uswitch comments

Commenting on the introduction of mandatory end of contract notifications from telecoms providers, Richard Neudegg, head of regulation at Uswitch.com, said: “For years, providers have profited from not always being entirely transparent …

Now Broadband and Now TV scoop top prizes at prestigious Uswitch Broadband and Mobile Awards as Samsung voted best manufacturer

Now Broadband named Broadband Provider of the Year, Best Value while sister brand Now TV crowned TV Provider of the Year at annual Uswitch Awards Huawei’s P30 Pro scoops Handset …

‘Still room for improvement’ – comment from Uswitch.com on Ofcom complaints report

Richard Neudegg, Head of Regulation at Uswitch.com, says: “Complaints about mobile, broadband and landline to Ofcom have fallen to historic lows over the last decade, so it’s disappointing to see a …

‘Ofcom will be watching for providers who use sharp practices’ – uSwitch comments on watchdog’s fairness framework

Commenting on the publication of Ofcom’s fairness framework – which outlines the criteria the regulator will use when judging  whether telecoms and pay-TV companies have treated their customers unfairly – …

Households to spend £600 million extra per year on streaming services as Apple TV+, Britbox and Disney+ take on Netflix and Amazon Prime

Six in ten households[1] currently use streaming services, paying £12.50 a month on average[2], with two thirds having a Netflix subscription[3] Disney+ will soon join Apple TV+ and BritBox in …

Virgin Media increase broadband and TV prices – uSwitch comments

Following the news that Virgin has contacted customers to inform them of the price rise it announced last month Dani Warner, mobiles and broadband expert at uSwitch.com, says: “These increases for …