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Uswitch comments on Ofcom's update on their guidance on the treatment of financially vulnerable customers
Ernest Doku, telecoms expert at Uswitch.com, comments: “The cost of living is increasing at an alarming rate and telecoms customers aren’t immune to these rises...
Uswitch comments on Ofcom’s latest pledge to crack down on scam calls and texts
Ernest Doku, telecoms expert at Uswitch.com, comments: “For millions of Brits, scam calls and texts have worsened in the last two years. We’ve relied...
Brits hang up the landline: Five million households say they no longer need a home phone
The landline is in terminal decline, with five million households never using theirs for phone calls, reveals research by Uswitch.com, the comparison and switching service....
Homes hoarding 184 million old gadgets worth almost £7 billion
Our homes hold a staggering 184 million pieces of out-of-date tech with a value of more than £7 billion, according to research by Uswitch.com, the comparison and switching service...
‘Customers will be rightly concerned’ – comment from Uswitch.com on Virgin Media data breach
Commenting on Virgin Media’s data breach, Ernest Doku, telecoms expert at Uswitch.com, says: “Almost a million Virgin Media customers will be rightly concerned to learn that their personal data has been …
End of contract notifications should finally end lack of transparency in telecoms industry – Uswitch comments
Commenting on the introduction of mandatory end of contract notifications from telecoms providers, Richard Neudegg, head of regulation at Uswitch.com, said: “For years, providers have profited from not always being entirely transparent …
Now Broadband and Now TV scoop top prizes at prestigious Uswitch Broadband and Mobile Awards as Samsung voted best manufacturer
Now Broadband named Broadband Provider of the Year, Best Value while sister brand Now TV crowned TV Provider of the Year at annual Uswitch Awards Huawei’s P30 Pro scoops Handset …
‘Still room for improvement’ – comment from Uswitch.com on Ofcom complaints report
Richard Neudegg, Head of Regulation at Uswitch.com, says: “Complaints about mobile, broadband and landline to Ofcom have fallen to historic lows over the last decade, so it’s disappointing to see a …
‘Ofcom will be watching for providers who use sharp practices’ – Uswitch comments on watchdog’s fairness framework
Commenting on the publication of Ofcom’s fairness framework – which outlines the criteria the regulator will use when judging whether telecoms and pay-TV companies have treated their customers unfairly – …