All of our Home Phone news in one place.

uSwitch comments on Ofcom’s final statement on end of contract notifications

Richard Neudegg, head of regulation at uSwitch.com, comments: “Ofcom is finally moving the telecoms sector towards what consumers have come to expect in other areas such as energy and insurance, which …

uSwitch comments on introduction of auto-compensation for broadband and phone customers

Dani Warner broadband expert at uSwitch.com, says:  “Broadband is so essential to our everyday lives that we treat it as a fourth utility. For many, the prospect of any downtime …

Sky’s the limit: Four gongs for Sky at Prestigious uSwitch awards

Broadband, TV and mobile provider Sky wins a spectacular four awards at the annual uSwitch Awards, including Quadplay Provider of the Year Plusnet takes home the award for Best SIM …

Vodafone tops telecoms complaints for the first time

Following Ofcom’s most recent complaints figures being released Ernest Doku, telecoms expert at uSwitch.com, says: “With telecoms customers prepared to vote with their feet when they don’t believe their providers are …

Ofcom to protect vulnerable consumers with cap on 118 numbers

Commenting on Ofcom’s announcement to cap the amount that 118 operators can charge customers, Richard Neudegg, head of regulation at uSwitch.com, says: “The fact that these numbers are mostly used …

Virgin Media increases cost of broadband, phone, and TV packages

Commenting on the news that Virgin Media is to increase its prices by up to £48 per year, Dani Warner, broadband expert at uSwitch.com, says: “Price rises do happen, but …

uSwitch comments on Ofcom plans for broadband and landline users to be automatically compensated for poor service

Commenting on plans published by Ofcom which would see landline and broadband customers who suffer slow repairs, missed appointments and delayed installations receive money back from their provider without having …

uSwitch comments on BT cutting the cost of bills for landline-only customers

Commenting on BT’s decision to cut the cost of bills for landline only customers, Richard Neudegg, head of regulation at uSwitch.com, says: “For BT’s up to one million landline only customers, this £7 …

uSwitch comments on Ofcom’s decision not to improve switching for cross platform and triple play services

Commenting on Ofcom’s decision not to improve the switching process for bundled telecoms services Richard Neudegg, Head of Regulation at uSwitch.com, says: “Ofcom’s decision not to sort out cross-platform and triple play …

uSwitch comments on Ofcom’s proposed changes to BT’s landline-only service

Commenting on Ofcom’s proposed changes to BT’s landline-only service, Richard Neudegg, Head of Regulation at uSwitch.com, says: “As we have seen with the CMA’s intervention on prepayment meters and the …