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‘Customers will be rightly concerned’ – comment from Uswitch.com on Virgin Media data breach

Commenting on Virgin Media’s data breach, Ernest Doku, telecoms expert at Uswitch.com, says: “Almost a million Virgin Media customers will be rightly concerned to learn that their personal data has been …

End of contract notifications should finally end lack of transparency in telecoms industry – Uswitch comments

Commenting on the introduction of mandatory end of contract notifications from telecoms providers, Richard Neudegg, head of regulation at Uswitch.com, said: “For years, providers have profited from not always being entirely transparent …

Now Broadband and Now TV scoop top prizes at prestigious Uswitch Broadband and Mobile Awards as Samsung voted best manufacturer

Now Broadband named Broadband Provider of the Year, Best Value while sister brand Now TV crowned TV Provider of the Year at annual Uswitch Awards Huawei’s P30 Pro scoops Handset …

‘Still room for improvement’ – comment from Uswitch.com on Ofcom complaints report

Richard Neudegg, Head of Regulation at Uswitch.com, says: “Complaints about mobile, broadband and landline to Ofcom have fallen to historic lows over the last decade, so it’s disappointing to see a …

‘Ofcom will be watching for providers who use sharp practices’ – uSwitch comments on watchdog’s fairness framework

Commenting on the publication of Ofcom’s fairness framework – which outlines the criteria the regulator will use when judging  whether telecoms and pay-TV companies have treated their customers unfairly – …

Virgin Media increase broadband and TV prices – uSwitch comments

Following the news that Virgin has contacted customers to inform them of the price rise it announced last month Dani Warner, mobiles and broadband expert at uSwitch.com, says: “These increases for …

Disappointing to see Plusnet top Ofcom’s complaint data

Commenting on Ofcom’s latest quarterly complaints data, Dani Warner, broadband expert at uSwitch.com, says: “It’s disappointing to once again see Plusnet as the most complained about provider for landline and broadband, …

uSwitch comments on Ofcom’s final statement on end of contract notifications

Richard Neudegg, head of regulation at uSwitch.com, comments: “Ofcom is finally moving the telecoms sector towards what consumers have come to expect in other areas such as energy and insurance, which …

uSwitch comments on introduction of auto-compensation for broadband and phone customers

Dani Warner broadband expert at uSwitch.com, says:  “Broadband is so essential to our everyday lives that we treat it as a fourth utility. For many, the prospect of any downtime …

Sky’s the limit: Four gongs for Sky at Prestigious uSwitch awards

Broadband, TV and mobile provider Sky wins a spectacular four awards at the annual uSwitch Awards, including Quadplay Provider of the Year Plusnet takes home the award for Best SIM …