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‘Ofcom will be watching for providers who use sharp practices’ – uSwitch comments on watchdog’s fairness framework

Commenting on the publication of Ofcom’s fairness framework – which outlines the criteria the regulator will use when judging  whether telecoms and pay-TV companies have treated their customers unfairly – …

Virgin Media increase broadband and TV prices – uSwitch comments

Following the news that Virgin has contacted customers to inform them of the price rise it announced last month Dani Warner, mobiles and broadband expert at uSwitch.com, says: “These increases for …

Disappointing to see Plusnet top Ofcom’s complaint data

Commenting on Ofcom’s latest quarterly complaints data, Dani Warner, broadband expert at uSwitch.com, says: “It’s disappointing to once again see Plusnet as the most complained about provider for landline and broadband, …

uSwitch comments on Ofcom’s final statement on end of contract notifications

Richard Neudegg, head of regulation at uSwitch.com, comments: “Ofcom is finally moving the telecoms sector towards what consumers have come to expect in other areas such as energy and insurance, which …

uSwitch comments on introduction of auto-compensation for broadband and phone customers

Dani Warner broadband expert at uSwitch.com, says:  “Broadband is so essential to our everyday lives that we treat it as a fourth utility. For many, the prospect of any downtime …

Sky’s the limit: Four gongs for Sky at Prestigious uSwitch awards

Broadband, TV and mobile provider Sky wins a spectacular four awards at the annual uSwitch Awards, including Quadplay Provider of the Year Plusnet takes home the award for Best SIM …

Vodafone tops telecoms complaints for the first time

Following Ofcom’s most recent complaints figures being released Ernest Doku, telecoms expert at uSwitch.com, says: “With telecoms customers prepared to vote with their feet when they don’t believe their providers are …

Ofcom to protect vulnerable consumers with cap on 118 numbers

Commenting on Ofcom’s announcement to cap the amount that 118 operators can charge customers, Richard Neudegg, head of regulation at uSwitch.com, says: “The fact that these numbers are mostly used …

Virgin Media increases cost of broadband, phone, and TV packages

Commenting on the news that Virgin Media is to increase its prices by up to £48 per year, Dani Warner, broadband expert at uSwitch.com, says: “Price rises do happen, but …

uSwitch comments on Ofcom plans for broadband and landline users to be automatically compensated for poor service

Commenting on plans published by Ofcom which would see landline and broadband customers who suffer slow repairs, missed appointments and delayed installations receive money back from their provider without having …