Apple is facing up to a new lawsuit, although this time the claimant is a disgruntled customer rather than a major tech rival.
Adrienne Moore has been given the go ahead for a case against Apple by Lucy Koh, the same judge who presided in the company’s trials with Samsung. Moore switched from an iPhone 4 to a Samsung Galaxy S5, but kept her contract with Verizon. However, she claims the failure of her text messages to come across to the new device breaches California law.
Koh suggested that there was a case that unfair competition laws had been breached. Messages sent to iOS users through iMessage and the standard Messages app, it seems, can be easily lost when switching. Apple says it has never suggested otherwise.
In a court statement, it said, “Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should.”
If Moore wins her bid to turn the case into a class action, then Apple could face the legal wrath of untold numbers of users.