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Apple accused of overcharging customers for battery replacements

Consumers say they’ve been asked to pay more in order to get new power packs.
iPhone battery being replaced

Apple has been accused of asking consumers to pay upwards of £200 for repairs to their iPhones before they can get a new, affordable battery installed.

An investigation by the BBC alleges that Apple found fault with a number of iPhones sent to them by consumers looking to take advantage of its affordable battery replacement programme.

In December last year, Apple was found to be slowing older iPhones down, saying it was doing so to ‘preserve battery’.

How did we find the iPhone battery replacement scheme? Read the uSwitch review.

Following an outcry, Apple said it would replace iPhone batteries for just £25, a drop of £54 from it usual price.

However, one consumer told the BBC that Apple asked for £200 to fix a dent on the edge of his iPhone before they would replace the battery.

He eventually took his iPhone to a third party dealer and got an unofficial battery put into the device.

Another consumer said that his iPhone was in good working condition, but was then asked for £250 to replace the front microphone and speaker, which Apple said did not work.

Some Apple staff told the BBC that ‘any and all damage’ to iPhones had to be fixed in order to take advantage of the battery offer.

However, a solicitor could find no mention of such a condition in Apple’s warranty.

In a statement, Apple said: “When it comes to iPhone battery replacement, if your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement.

"In some cases, there may be a cost associated with the repair."

These latest claims are unlikely to impress consumers, with a raft of newer devices on the market that offer many of the same features as the iPhone at a lower price.

Source:

BBC

Category: News
Tagged: apple, iphone
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