BT was rapped by a County Court judge last week, after cutting off a broadband connection for a mortgage company, claiming they were unable to rectify the situation.
The line was cut off due a reported engineering mistake last Friday which left independent finance broker Capital Fortune without internet access. Capital Fortune immediately requested BT to restore the access straight away, BT did eventually restore the line over the weekend but only after BT’s lawyers had already said that it was physically impossible to reinstate the line.
Capital Fortune claim the mistake cost them thousands of pounds and homeowners were unable to complete their mortgages. When the connection was not reinstalled, Capital Fortune launched legal action against BT. Then last Friday an injunction was granted to force BT to reactivate the connection.
BT challenged the injunction claiming that it will open the floodgates for other customers who have lost connection to follow suit.
Capital Fortune's Rob Killeen said “we've achieved our first landmark ruling for consumer protection. BT has been reminded that it cannot abuse its dominant market position…In the future it will be forced to respond efficiently when customers report problems."