Loading data...BT awards
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Best Broadband, TV & Home Phone
With a revamped TV offering courtesy of YouView, customers believe that BT's triple play package is stronger than ever. more »
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Best Customer Rated Fibre Broadband
uSwitch consumers appreciated the faster speeds and improved multiple user experience offered by BT's super-fast... more »
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Best Home Broadband & Phone
A close-run category, with 76.3% of customers enjoying the combination of unlimited call plans and speedy, secure... more »
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Best Broadband & TV
Beating Sky & Virgin Media in this category, 77% of BT Vision consumers surveyed were happy with their service,... more »
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Best WiFi Service
With BT Openzone and BT Fon offering millions of people quick and easy wireless access out and about and with the... more »
BT features
- Services
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Services
- Support
- Home phone / calls
- Security package
- Online storage
- Mac compatible
- Digital TV
- Free connection
- Free wireless router
- Home broadband
- Fibre optic broadband
- ADSL broadband
- Free Gift Voucher
- Landline
- Sports TV
- BT VISION
- Infinity cable
- True unlimited
- International Calls
- Company history
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Company history
BT Total Broadband offer a simple, highly-competitive broadband service and pride themselves on their excellent service and support. Perfect for families, beginners and experienced broadband users alike, BT Total Broadband has a package to fit.
Not just a broadband provider, BT Total Broadband is only one part of the ever-strident BT which also offers new phoneline, landline and call products outside of its core BT internet offering.
As a company, BT has a long and influential history in the internet provider arena. Before broadband, BT started over 160 years ago as the ETC, the first company outside of The States to manage and transmit commercial telegraphs. This successful and innovative venture eventually led to an amalgamation with the GPO (General Post Office).
An umbrella company was formed which united all aspects of communication. BT Total Broadband is the broadband arm of BT's internet operation. After more than a century in the private sector, the communications industry was nationalised and split into post and telecommunications; British Telecom was born.
In 1982 the company was re-privatised and ten years later it was re-branded as BT. Today BT serves 6.1 million broadband customers in the UK, and operates in 170 countries.
Much like the days of the ETC, BT still pioneers new technology and is one of the most highly acclaimed internet service providers (see Awards above). BT’s rich history has informed a work ethic of innovation, reliability and, above all, connection.
BT's super-fast Infinity broadband service went live in 2010. The fibre optic network on which the service is founded now covers 40 per cent of the UK.
- Customer service
Customer service
Finding help couldn’t be easier with BT Total Broadband's online support page at BT.com, providing a ‘virtual assistant’ for instant answers to frequently asked questions for BT landlines, phone lines, new lines, BT broadband, TV, internet & calls. These sit alongside easy to follow video guides.
You can also use BT Total Broadband's ‘live’ page which tracks faults and provides progress reports and telephone support open 24 hours a day, every day of the year. Alternatively, BT's Twitter team is an excellent resource for tech support and other questions.
Calls to BT's broadband helpline are free from customers' landline 24/7. Alternatively, you can sign up for BT's Tech Experts subscription service. Choose the £10 per month option and you benefit from expert advice for all your gadgets and tech, including security and home networking. BT also throws in a free annual PC health check worth £80.
For £8 per month, you're entitled to assistance with your computer alone and get the same annual health check for free.
- Equipment
Equipment
BT's Home Hub router has won a slew of awards and, with high-end wireless N technology on board, is justly touted by BT as providing its "most reliable wireless signal ever".
The Home Hub's claim to be the best router around is boosted by the fact that it uses half the power of an an energy-efficient lightbulb. Better still, it automatically changes to 'low power' mode when not in use.
BT's YouView box allows TV customers to record, pause and rewind live TV and aggregates all your pay-TV channels, on-demand services and more in one location. YouView set top boxes allow you to record 300 hours of TV in standard definition or 125 hours in HD.
The company's Vision+ set top box also allow you to record, pause and rewind live TV and, as with YouView, opens up a whole world of on-demand viewing and also has space for 300 hours of TV.
BT Home IT engineers are also available to install your BT broadband internet for you with appointments starting from £50. If you have problems with your BT line, an engineer call out can be arranged.
- Software features
Software features
All BT Broadband Internet packages in the BT Total Broadband range (on BT.com) are available with email anti-virus and spam blocker, anti-spyware protection, pop-up blocker, online fraud prevention and parental controls.
Options 2 and 3 offer free McAfee Net Protect Plus advanced security, which includes anti-virus software VirusScan and a personal firewall, and SiteAdvisor to help you avoid dangerous sites.
BT internet also offers NetProtect for Option 1 customers, offering a higher level of security on the basic package, and automatic updates against viruses for £3.50 a month. Further deals are available with BT landline, BT phone line and calls.
- Email features
Email features
BT Yahoo! Mail provides up to five separate email addresses and inboxes with 2GB of email storage. All BT Broadband accounts come with advanced email security, SpamGuard Plus for junk email protection, and advanced virus cleaning.
There is also the option of AddressGuard, which provides a ‘disposable’ email address when you do not want to give out your real BT internet email address. You can find out more about all of these at BT.com.
- Extras
Extras
BT customers who recommend the company's broadband service to a friend can earn a Sainsbury's gift card of up to £75 value.
All BT broadband customers also qualify for free Cloud storage, enabling them to access their favourite files and photos remotely wherever they are, on mobile devices or on a laptop or desktop computer.
BT news
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NewsBT Sport set to show non-league football from 2013-14
Conference Chairman says a deal has been agreed with BT Sport.
Ewan Taylor-Gibson - 24th May 2013
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News
6% of Sky customers consider switching to BT, survey finds
UK consumers may consider switching to broadband provider BT.
Oliver Folkard - 22nd May 2013
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NewsBT and Sky price war 'no concern to TalkTalk'
TalkTalk's CEO is not worried about a potential BT/Sky price war.
Ewan Taylor-Gibson - 20th May 2013
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News
BT reaches 5 million Wi-Fi hotspot milestone
BT's Wi-Fi network continues to extend across the UK.
Ewan Taylor-Gibson - 15th May 2013
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News
BT Sport deal 'will help develop the UFC brand'
UFC's Garry Cook is excited by the BT Sport broadcast deal.
Oliver Folkard - 14th May 2013
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News
BT hits 6.7m broadband subscribers, up 420k
BT's retail broadband customer base has risen to 6.7 million.
Oliver Folkard - 13th May 2013
Customer reviews
Write a review-
BT do me well. Good broadband and decent customer service.
Greg, 26th April 2011
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Used to be with BT years ago. Came back this year. They've improved massively. Good speeds, reliable. Cn'at fault them.
Matt Barnes, 11th November 2010
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I got BT Infinity this year. I'm getting a speed of of about 15Mb. That's three times what I was getting with last broadband company.
marion, 25th April 2010
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Broadband customer support has always been bad. But when my connectoin went down earlier this month, BT had me up and runnin' in less than four hours. And talked me thru' the whole thing. It might be more expensive, but you get what you pay for.
ricardo , 12th April 2010
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I've just got Infinity and it rocks. Esp for onlime gaming. I now kick butt.
james mirren, 12th April 2010
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I've been with BT since 2003 and never had a sniff of a problem. It might not be as cheap as some of the others, but you get a good reliable connection and good customer service.
pete burnside, 12th April 2010
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The worst broadband I've ever had in my life, hands down. So slow and unreliable, that even after I bought it I continued to steal my neighbours' Netgear service because it was just so much faster.
Michael Mosley, 5th April 2010
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Do not sign up for BT. I've been getting a download speed of 0.4Mb/s for the last 4 months, and half the time the internet is off altogether, I'm paying over £25 a month for the broadband only, I cant hear a thing on the phone as the line is so bad, but still BT refuses to help. I've phoned them countless times and spent hours talking to them, usually getting nowhere, they try to blame a building company for damaging wires and decline to sort them. When I ask for an engineer they try to threaten me with a bill for £115...
Dan M, 29th July 2009
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I have been sticking with bt because I have longstanding websites hosted using my free webspace, but I have just seen that Geocities which bt use for newer webspace, is closing down in October. I can't find out anywhere whether this will be replaced by an alternative host or if I will just lose this part of the service I am paying for. The staff on the phones haven't got a clue what I am talking about when I ask. They are only interested in signing people up for broadband. I should probably cut my losses and find free web hosting elsewhere and cancel my bt account which I never use for internet connection anyway.
Phone help is grindingly slow and each new phone call starts with repeating all the information you just gave to the last person. They seem to have a huge script they have to work through whether or not it's relevant, and they take no notice of anything you say that doesn't correspond to actual words on the script. It's like communicating with a brick wall.
Linda Jackson, 20th July 2009
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For sure i got my BT voyage 1010 wireless, but help me how can i get access to its fuction?
wiltod, 16th July 2009
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Sorry, but I will leave BT if it decides to launch Webwise. I object to having my browsing intercepted by the government for issues of National Security, s othere's no way I will stay with a commercial outfit which tries to intercept my data.
there's even less way that I'd allow this to be done by a company associated with rootkits, malware and stealth installation under the guise of other applications.
I sure as hell would have jumped straight away if I had been one of the poor schmucks Webwise was trialled on without even the decency of being told.
Don't expect to read too much of this in BT forums either. They instigated a programme of systematically purging all critical posts and banning critical members.
Nice, open and honest.
Not.
David M, 4th June 2009
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A1 !!!!!!!!!!!
Have never had a moment's trouble on any part of my broadband setup (wireless, laptop, BT vision). The service has been excellent. David
David Chapman, 12th May 2009
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Who cares about the support at the end of the phone line, if the service is good and reliable you shouldn't need to use it - I'm thankfully able to say that I'm with BT and have never had to deal with their customer service staff at all...... yet!
J-J, 27th March 2009
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Just tried ringing BT with view to moving from AOL, unfortunately I couldn't understand a word that was said. I gave up in the end and just put the phone down, I'm just thankful I didn't migrate on line, I would never have been able to report a fault or seek help.
Jeff Norman, 20th March 2009
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BT are a national institution for a reason, it's easy to forget that there are thousands of families like mine, just plodding along with their internet connection not causing any problems whatsoever ... I think problems will occur from time to time whoever you are with, and I've always found BT to be reliable!
Keth Learner, 17th March 2009
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i want to come of bt but im on a contract with them ,it takes me ages to get into my emails
caroline dickson, 10th March 2009
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What year did BT start as a company? Also why are we still on 8mb that is slow compare to over countries? Sweden got 100 mb. When BT say it is the router, it is not the router it is the copper wiring in the line and BT needs to upgrade they lines for the whole country to benefit. Also internet providers will strangle your connection despite realizing that you might be playing a tournament game against someone online or got a home business that needs the fast upload aswell as the download they supply. So it is basically Britain always being down the european table for pushing technology forward yet again.
Paul Page, 24th February 2009
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I have used BT for years, I signed up for Advisor Services at £8'50 pm. Yet when I need help, they cant solve problem. I cant even understand the speech or accent of most of the helpers. As for my E- mail accounts.. what a mess.. All I get is suggestion to have an advisor visit.. at extra costs ! There seems to be different levels at BT and Yahoo.. Never know which is which I am dealing with. I am persevering.
John, 1st December 2008
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I only get 0.14 MB bytes but they say the problem is the router every time and make me buy a new one!
BT is crap, 11th November 2008
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Rubbish Rubbish Rubbish - 3months before they eventually got me connected, and when they did the connection was so slow, it was ridiculous. I would never recomend them to anyone and their customer service is terrible. It doesn't seem to matter how many premium rate numbers you call, you are never talking to the right department, I wouldn't leave a star but seems I have to.
j hudson, 4th November 2008
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BT what a mess from over-pricing to rubbish customer service. Call-back from people I can't understand, nor can they understand me. Cancellation fees of over 700 pounds despite being without services for over a month now since I moved, totally RUBBISH! I wouldn't recommend them to anyone.
s soan, 3rd November 2008
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BT - welcome to my nightmare - horrific customer service - paying for 8mb never passed 3mb - only reached 5mb after cancelling my contract. Been with TalkTalk for 2 weeks - they manage to provide 6.7mb. BT, what a joke !!
B. Cassani, 13th October 2008
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BT is great for value and I'm very happy with my Home Hub and the speed I'm getting. Calls aren't bad for price either if you call at the right time.
Marie Ryder, 26th September 2008
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BT is great for value and I'm very happy with my Home Hub and the speed I'm getting. Calls aren't bad for price either i if you call at the right time.
Marie Ryder, 26th September 2008
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I really dont understand why I pay for 8Mb and get almost 4Mb.
Top10-broadband.co.uk even say that I where I live, I should get 6.5Mb. Not fair and honest... Too bad I signed an 18 months contract, once I get enough money to pay the penalty I'll cancel the contract and move to some other company.
Lucas Roberto Giuliani, 5th September 2008
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The problem management at BT is rubbish!
The agents just read from scripts! They don't realise that some of us know what we are doing and can see port blocking for what it is! If the network was not being monopolised for voice traffic then the data flow, which is what we pay for, would be much faster!!
Put this on your site if you dare!!
basher, 13th August 2008
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Like some others here I've been on BT's premium broadband package and download speeds have been awful - often less than 0.4Mb!!! I've just thrown the BT HomeHub in the bin for a Linksys WAG200G £49 and immediately seen dowload speed increase to a steady 1.6Mb - still poor but after you've been at 0.4M you feel Christmas has come early ;-)
I've been loyal to BT but I'm now seriously thinking about a change of provider if they can't offer better speed on a so called 'premium' service.
Steve, 12th August 2008
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I would never go with BT broadband. I have had on-going trouble for 5 months. I cancelled my broadband, but continued to receive bills. The customer service was dreadful and I have spent hours on the phone trying to clear my account, but the bills keep arriving!!
I am now with Orange and have had no problems... BT may be good when the system is up and running, but when you have a problem they are useless!!!! Be warned......!!!!
CLAIRE , 31st July 2008
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I've been paying BT for their premium broadband package for the last 5/6 years, £25 monthly to connect at less than 3MB. I switched from BT to Sky yesterday. Morning speedtest = 2.9 with BT - afternoon speedtest - 6.1MB with Sky.
Using the same phone line... At the same distance away from the exchange... Even when using BT's micro filters on the line - I called BT to ask why the speeds were so different even though it's coming through the same line.
Their reply? - I'm no longer a BT broadband customer so there isn't anything they can do for me. I'm so glad I changed - BT are not only capping their speeds but their customer service is dreadful!
Sonya, 20th June 2008
