Moving house? Find out who supplies your new property and how to get the best gas and electricity deal
With so many tasks on your moving house checklist, remembering to notify your current energy supplier — and finding out who your new gas and electricity provider is — are likely to be the last things on your mind.
The good news is that these two tasks are not as difficult to mark off your list as you might think.
Our Moving House Gas and Electricity Checklist makes the process a piece of cake, and includes everything you need to do, before, during and after the move.
(If you’ve already moved to your new property and have questions about where to find your meters or about the kind of meters you have, jump down to our Moving house gas and electricity FAQs section!)
Before you move house
Contact your current supplier
- Inform them of your move. You must give them at least 48 hours notice, but you can notify them well in advance of that.
- Check if your current plan has a cancellation fee; some suppliers may waive this in the case of a move.
- Your current supplier may ask if you want to set up with them at your new property — you don’t have to decide right then. (You’ll want to compare the best energy deals for your new property before making up your mind. But hang on, there are a few more steps to do first!)
- Arrange to have your supplier send your final bill to you at your new address.
Find out who supplies the gas and electricity at the new property.
If you can't get this info from the current tenants, you can make a couple calls to find out who your new energy supplier is:
For gas supplier information, you can call the Meter Number Helpline on 0870 608 1524. (Please note that calls cost 7p per minute plus your phone company's access charge.)
To find out who supplies your electricity, you can call your area electricity distribution number. The numbers are listed by region below.
|If your region is...||...call this number to find your supplier|
|North Scotland||0800 300 999|
|Central and South Scotland||0800 092 9290 / 0330 1010 222 for mobiles|
|North East England||0800 668 877|
|North West England||0800 195 4141|
|Eastern England||0800 783 8838 / 0333 202 2021 for mobiles|
|Southern England||0800 072 7282|
|South West England, South Wales, West & East Midlands||0800 6783 105|
|South East England||0800 783 8866 / 0333 202 2023 for mobiles|
|London||0800 028 0247 / 0333 202 2022 for mobiles|
|Yorkshire||0800 375 675|
|Merseyside, Cheschire, North Shropshire & North Wales||0800 001 5400 / 0330 1010 400 for mobiles|
During the house move
Moving day is a hectic time, but don’t forget to take care of just a few gas and electricity details while you're loading your boxes. You'll be thankful later when getting your new bills in order.
- Take a final meter reading on your last day in the property. (View our how-to video on reading your gas and electricity meters.
- Inform your supplier of this reading, keeping the readings for your own records to compare against your final bill.
- Let the new tenants know who the supplier is, if you have not already. You can always leave a note if you don’t know who the new tenants will be.
After the property move
Now that you're moved in to your new property, you're almost done!
- Take a meter reading at your new property. Do this as soon as possible, to ensure an accurate first bill.
- Contact the supplier for the new property to inform them of your move and to provide your readings. You do not want to be held accountable for any usage that is not yours.
- You should be aware that you are responsible for any usage from when you take over the property, not just from your physical move-in date.
- Your new supplier will usually put you on their Standard tariff to start — this is often their most expensive tariff.
- Now that you have the details you need, such as your new post code, supplier name and plan name, you can ensure you are getting the best deal on your gas and electricity by running an energy price comparison.
If you find a better deal with another energy company through a switch provider such as uSwitch, you do not need to inform the supplier — the switch provider will take care of the entire handover.
Frequently asked questions about moving house and energy suppliers
What if my new property has a prepayment meter?
If your new property has a prepayment meter, you'll be required to pay for any gas and electricity usage up front. This "pay-as-you-go" system means that you top up your energy credits using a key or token.
If you want to change to a credit meter, you must contact the supplier. The supplier may require proof of address and/or a credit check.
Most households prefer a credit system over prepayment meters, because there are more billing options available to them. Also, rates for prepayment meters will likely be more expensive.
What if my new property has an economy 7 meter?
Economy 7 electricity meters offer a two-tier rate system for electricity. That means usage during the day and the night will be charged at a different rate.
The nightly rate is less expensive, so you’ll have to decide if this type of meter is right for your lifestyle. You can still compare energy deals with an economy 7 meter.
Read more about economy 7 meters , including how to your meter type through your supplier.
What if my new property isn’t connected to gas or electricity mains?
If your new property is not connected to the gas or electricity network, you’ll have to request a connection from a gas transporter (GT) or distribution network operator (DNO).
To find one in your area, go to www.nationalgrid.com. You will need to let the GT or DNO know who your preferred gas and electricity supplier is.
Alternately, you can contact your preferred supplier first, and request the connection through them.
There will be a charge for the connection.
How do I take a gas meter reading or electricity meter reading?
If you've never taken a gas or electricity meter reading before, it can seem daunting. But don't worry, we've got a step-by-step video to help you find your meters if you're unsure where there are on the property, determine what type of meters you have and, of course, take a meter reading.