Mobile broadband services available to O2 customers in London could be improved in the coming months, it has been suggested.
Ronan Dunne, the Chief Executive Officer of the broadband provider, has apologised in an interview with the Financial Times over the quality of connections available through its mobile network in the capital.
He claimed the use of smartphones and other mobile technology has meant a lower level of service had been available to many.
"Where we haven't met our own high standards then there's no question, we apologise to customers for that fact," he explained to the newspaper.
"But it would be wrong to say that O2 has failed its customers en masse."
Earlier this month, O2 confirmed it has trialled the use of high-speed long term evolution mobile broadband technology through a scheme run in Slough with Huawei.
A cell peak downlink rate of 150Mb was available through the pilot project.