The 2016 uSwitch Current Account customer satisfaction awards were voted for by over 10,000 current account customers.
The big winner was First Direct, who won ten out of the twelve available categories. Nationwide, picked up the remaining two. The Co-operative Bank, were most improved moving into the top three.
If First Direct and Nationwide are this year’s big winners, the big banks are the clear losers.
None of the so-called 'Big Four' – Lloyds, HSBC, RBS or Barclays – won a single award between them, and between them managed just one top three place. HSBC fared worst finishing bottom in seven of the twelve categories – including Best Customer Service (branch), Best Current Account, and Best App.
RBS did little better, finishing bottom in four categories, including the Overall Satisfaction category.
However it was Clydesdale Bank which fell the most overall, sliding in eight out of twelve categories including ‘Overall Satisfaction’ and ‘Overall Customer Service’.
First Direct – the online and phone-based bank – were only denied a full house by building society Nationwide.
Things are looking up for the Co-operative Bank, it seen improvements in its scores for Best Customer Service (overall), Value for Money and Online Service – as well as rising from fifth to third place in the Overall Satisfaction category
Satisfaction with rewards dropped from 52% to 33% year-on-year, and value for money staying flat – 52% in both years.
Thanks to the Seven Day Switching Service it's now easier than ever to switch, so if you aren’t satisfied with your current account provider, why not find a better one today.