Skip to main content
Menu

uSwitch Current Accounts Awards - 2016

Over 10,000 current account customers have has their say in the 2016 uSwitch Current Account Awards. See who this year's winners and runners up are below.

Congratulations to this year's winners:

Best Current Account

View winner

Overall Satisfaction

View winner

Most trusted

View winner

Value for Money

View winner

Best Rewards

View winner

Best Customer Service (overall)

View winner

Best Customer Service (phone)

View winner

Best Customer Service (branch)

View winner

Best Customer Service (online)

View winner

Best Switching Service

View winner

Best Online Service

View winner

Best App

View winner

And this year's runners up:

Best Current Account

View runner up

Overall Satisfaction

View runner up

Most trusted

View runner up

Value for Money

View runner up

Best Rewards

View runner up

Best Customer Service (overall)

View runner up

Best Customer Service (phone)

View runner up

Best Customer Service (branch)

View runner up

Best Customer Service (online)

View runner up

Best Switching Service

View runner up

Best Online Service

View runner up

Best App

View runner up

The 2016 uSwitch Current Account customer satisfaction awards were voted for by over 10,000 current account customers.

The big winner was First Direct, who won ten out of the twelve available categories. Nationwide, picked up the remaining two. The Co-operative Bank, were most improved moving into the top three.

Big banks fall from grace

If First Direct and Nationwide are this year’s big winners, the big banks are the clear losers.

None of the so-called 'Big Four' – Lloyds, HSBC, RBS or Barclays – won a single award between them, and between them managed just one top three place. HSBC fared worst finishing bottom in seven of the twelve categories – including Best Customer Service (branch), Best Current Account, and Best App.

RBS did little better, finishing bottom in four categories, including the Overall Satisfaction category.

However it was Clydesdale Bank which fell the most overall, sliding in eight out of twelve categories including ‘Overall Satisfaction’ and ‘Overall Customer Service’.

Improvements for smaller banks

First Direct – the online and phone-based bank – were only denied a full house by building society Nationwide.

Things are looking up for the Co-operative Bank, it seen improvements in its scores for Best Customer Service (overall), Value for Money and Online Service – as well as rising from fifth to third place in the Overall Satisfaction category

Rewards not up to scratch

Satisfaction with rewards dropped from 52% to 33% year-on-year, and value for money staying flat – 52% in both years.

Thanks to the Seven Day Switching Service it's now easier than ever to switch, so if you aren’t satisfied with your current account provider, why not find a better one today.