The 2018 uSwitch Current Account customer satisfaction awards were voted for by over 10,000 current account customers.
The big winner was First Direct who won ten out of the twelve available categories. Nationwide picked up the remaining two.
If First Direct and Nationwide are this year’s big winners, the big banks are the clear losers.
None of the big high street banks won a single award between them, with RBS taking the wooden spoon for the third time in four years.
HSBC narrowly avoids a second successive year in last spot overall but comes last in most categories – seven out of twelve categories.
First Direct were only denied a full house by building society Nationwide. The online and phone-based bank won an impressive ten our of twelve awards, including Best Overall Customer Service and Best Switching Service.
Overall runner up Nationwide is the outright winner for Best Rewards as well as Best Customer Service (Branch). The building society again showed it care for customers, placing second in nine awards.
The award which saw banks perform worst in was the Best Rewards category, with an average rating of just 30% across all the awards.
This is likely to be linked to the reduction in rewards on offer over the last year, with the likes of Santander, Halifax, Lloyds and TSB all cutting back on the perks offered to customers.
The results also reveal a disparity between customer satisfaction for online services and personal interaction with banks over the phone or in branch.
Online services scored a higher combined average satisfaction rating of 63% compared to face-to-face services which only averaged 52%. Online customer service was also the most impressive category of the awards with every provider improving their ratings.