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Energy switching myths busted

Energy switching myths busted

Think switching energy will mean you’ll get charged twice or lose your power supply? Think again.

Why pay more for the same energy?

With energy prices high, make sure you're not paying over the odds. Enter your postcode into the box below to switch to a fixed deal today!

Switching energy is quick and easy, and you could save hundreds on your energy bills. So what's stopping you?

If you're worried about the downsides of switching, our mythbuster guide is here to reveal the truth behind common switching misconceptions.

Myth #1: "I’ll end up being charged twice while the energy companies do the hand over."

Reality: When you're trying to save money by switching, the last thing you want to do is pay twice for your energy.

However, you will not be double-charged for your supply at any point in your switch. In the vast majority of cases* your new supplier will only start billing you from your ‘go live’ date.

This date is a day agreed between your previous and new suppliers, so both providers are well aware the timings. All you have to do is pay your final bill to your previous supplier.

*Some independent suppliers may charge you in advance, as will some advance pay tariffs. Costs will, however, be calculated to make sure you do not overpay, so even if you are charged before your go live date, you will not pay a penny extra!

Myth #2: "I don't need to switch as I'm protected by the energy price cap."

Reality: Ofgem's energy tariff cap came into effect in January 2019, and places a limit on the maximum amount suppliers can charge for the average bill on a standard variable tariff. But rather than preventing prices from rising, this actually had the opposite effect when the cap level was raised in April 2019, with more than 30 providers raising their prices.

The price cap level is set to be reviewed every six months and can go up or down, with suppliers' standard variable prices likely to follow closely. The cheapest deal on the market currently is over £300 cheaper than a standard variable tariff at the cap level, so it could pay to shop around and not rely on the price cap.

Myth #3: "Someone will have to come into my house/my garden and change my pipes/meter/cables."

Reality: There is no need to change any equipment over when switching energy, unless you've opted to have a smart meter installed. All suppliers use the same facilities to supply your energy, and no works need to be carried out in or around your home.

Myth #4: "Switching energy is just too complicated."

Reality: Considering the energy suppliers’ notoriously complex system for billing customers, it’s not surprising that people expect switching to be complicated.

However, all you need to run an energy comparison is a recent energy bill and your postcode. You can do the entire switch process online, and even have a two-week 'cooling off' period if you change your mind.

Why pay more for the same energy?

With energy prices high, make sure you're not paying over the odds. Enter your postcode into the box below to switch to a fixed deal today!

Myth # 5: "My supply will be interrupted."

Reality: You will not notice any change throughout the switchover and at no time will your supply stop. The only difference will be that your bills will come from another company.

Myth #6: "I’m renting my home, so I can’t change my gas or electricity supplier."

Reality: Unless your landlord pays your utilities directly, this is categorically untrue. Some tenants simply don’t realise they can switch, while others may have been told by their landlords that it wasn’t possible.

For more information and help approaching your landlord about energy savings, read our Tenants' Guide to Energy Switching.

Myth #7: "I’m in debt to my current supplier, so I can’t switch."

Reality: If you’re on a prepayment meter and you owe less than £500, you can switch to a cheaper energy plan. If you owe more than £500 to your energy supplier you can read about your options in our Energy debt guide.

Still have questions about switching gas and electricity? You can read our Energy switching FAQs page or get help with our Energy switching step-by-step guide.

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