Getting into energy debt can be extremely worrying, but there is help out there.
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If you're in debt to your energy supplier, you're not alone. Hundreds of thousands in the UK struggle to pay for their energy. However, falling behind on your energy payments needn't lead to your power being switched off.
Dealing with energy debt involves a number of important steps, and the first and easiest one is to switch to a cheaper energy plan.
Millions of households across the UK are languishing on out-dated and overpriced tariffs from expensive suppliers. Suppliers that are profiting from their customers naivete or their unwillingness to change.
Energy debt - What to do
If you're in too much energy debt to switch, or don't want to switch, then your first port of call should be your energy supplier. Believe it or not, they are on your side when it comes to your debt, and are a source of help.
Call them or write to them to discuss the situation and find out what they can do to help you. Your supplier must also give you information on how to avoid getting into debt, about how you can pay back your debt, a list of the money you currently owe.
As well as giving you tips on ways to avoid getting into energy debt in the first place, your energy supplier can set up a repayment plan so you can pay back your energy debt gradually. Although they are not required by law to offer you a way of repaying your debts that takes your financial situation into account, they are likely to.
Repayment plans space your energy payments out over time so you don't have to pay large lump-sums all at once. They can be weekly, fortnightly or monthly, and will include a portion of your current use and a portion of your debt.
If you are already on a repayment plan, but can't manage the payments, you may be able to renegotiate with your supplier so that it is more affordable.
If you've been told you can't switch suppliers due to your debt, ask how much you owe. Households owing £500 or less per fuel on prepayment meters must be able to switch, according to Ofgem's Debt Assignment Protocol.
If your switch is blocked due to debt, you can make a complaint. If you need help, read our guide on energy complaints.
If you're facing the prospect of being disconnected, your energy supplier may suggest that you switch to a prepayment meter, which will ensure you don't fall further behind in debt to them.
A prepayment meter allows you to pay off your energy debt at the same time as you pay for the gas and electricity you use.
You prepay for your energy with a token, key or smartcard that you 'top-up' like a pay as you go mobile phone.
However, if the money you top-up your prepayment meter with runs out, you will not be able to get gas or electricity. To make things worse prepayment meters can often be more expensive than a standard meter.
On the other hand, a prepayment meter puts you in control of exactly how much you spend on your gas and electricity, and is likely to change your energy habits around the home, whether it be turning the lights out in every room or switching to energy-saving lightbulbs. Find out more about prepayment meters .
Social energy tariffs and Warm Home Discount
All energy suppliers offer something called 'social energy tariffs'. These tariffs offer discounted energy bills to customers who are elderly, live in fuel poverty, are on benefits or have a very low income. Find out more about social energy tariffs .
From 2011 onwards Social Energy Tariffs will gradually be replaced by the Warm Home Discount. To learn more you can read our dedicated Warm Home Discount to learn more, or call the dedicated Warm Home Discount helpline on 0345 603 9439 from 9am to 5pm on Monday to Friday.
Deductions from your benefit payments
Some people on benefits can arrange to pay off their energy debt by way of small weekly deductions from their benefit payments, known as third party deductions.
Disconnection - the worst case scenario
It's rare for people to have their gas and electricity disconnected, because it really is a last resort for energy suppliers, but it can happen and is never nice when it does.
Your supplier has to send you a disconnection notice before they can disconnect you, and they can't send this until at least 28 days after they send your bill. They also have to give you at least seven days written notice first.
If you are a pensioner, have long-term health problems, are disabled or have serious financial problems, there are extra measures in place to protect you against being disconnected.