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Bulb Energy supplier information

Bulb Energy supplier information

Bulb Energy 2019 customer rating

Bulb scored four and a half out five stars in our 2019 survey of UK energy customers.

The survey, conducted annually by uSwitch, included more than 17,000 energy customers and is the largest survey of its kind in the UK. Customers reviewed Bulb Energy for the survey and ranked the supplier first in the Green Services, Best Deal for You and Transfer Process categories.

Based on Bulb Energy reviews from uSwitch customers, the supplier scored 81% in overall customer satisfaction in 2019.

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About Bulb Energy

Bulb entered the UK energy market in 2015, with the specific aim to offer affordable green energy via its Vari-Fair tariff which offers 100% renewable electricity and 10% renewable biomethane gas.

The London-based energy company was founded by two former energy industry workers, who paired up to offer "a fair and open energy company, with an engaged supportive community that takes centre stage."

The Bulb Community, as they call it, is an online group where customers can not only ask questions about their specific account, but have actual input in how the company is run. This includes everything from requesting opinions on the functionality of their website to asking members to share customer service horror stories.

Learn more about Bulb in our Meet the Small Suppliers interview.

Bulb Energy prices and tariffs

Bulb attempts to cut through the confusion of the energy market by offering just one tariff. Bulb’s Vari-Fair tariff is a variable rate renewable energy tariff available to electricity-only and dual fuel customers.

Bulb’s green energy tariff offers 100% renewable electricity and 100% carbon neutral gas at no extra charge to customers.

Bulb aims to make its Vari-Fair tariff one of the lowest priced on the market, and doesn’t charge any exit fees if you want to switch energy provider.

All Bulb energy tariffs currently available through uSwitch can be seen in the table below.

Supplier Plan name Tariff type Price
Bulb Vari-Fair Fixed until 30 Nov 2019 £999 Compare now

This information is updated hourly with energy plans which are available to switch to through uSwitch. To appear in this table, plans must be available in at least 7 of the 14 regions.

Bulb Energy price changes 2019

In February 2019, when many suppliers raised prices in reaction to Ofgem's price cap rise, Bulb announced it would lower its prices. The supplier cut its gas prices by 2%, or around £20 a year, effective 21 March 2019.

Previous price changes from Bulb Energy

Bulb announced three prices rises in 2018, with the most recent price hike being 11.1% — an annual increase of £102 for dual fuel customers. This rise took effect 11 November 2018.

In June 2018, Bulb announced a price rise of 5.1% — an annual increase of £45 on average — and gave customers 60 days' notice before the increase would take effect (double the notification period required by Ofgem).

The energy supplier cited wholesale increases of 21% since their last price rise, which was in February of the same year.

In February, Bulb's price rise checked in at 2.8%, and was effective from 28 April.

In April 2017, Bulb announced a price cut to its dual fuel variable rate tariffs of 2.5%, effective immediately.

In November 2016, Bulb announced a price rise of 9%, effective the following month.

Bulb gas and electricity

Bulb offers its Vari-Fair tariff for dual-fuel customers (both gas and electricity on one plan) as well as customers requiring an electricity-only tariff.

Bulb gas and electricity tariffs are also suitable for households using an Economy 7 meter. The supplier also offers gas and electricity plans for homes with a prepayment meter.

Bulb renewable energy

Bulb’s green energy plans offer 100% renewable electricity as standard, as well as 100% carbon neutral gas, with 10% being green gas produced from renewable sources.

The renewable electricity offered by Bulb is generated from sources including hydro, wind and solar.

Bulb’s renewable gas is generated by taking slurry from piggeries in Oxfordshire and then anaerobically digest it to make biomethane.

Bulb has Certified Corporate B status. "B Corps" are a growing community of businesses from around the world who aim to solve social and environmental problems — from going green and recycling to providing support to low income communities — and are legally required to consider the wider impact of every business decision.

Also, Bulb is a Living Wage employer. This is a voluntary commitment through the Living Wage Foundation to pay employees an hourly rate that is set independently and updated annually.

Run an energy comparison to see how much you could save

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