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Broadband & moving house

Moving house is a stressful and exciting time for everyone. Amid all the chaos, though, it is important to think about what you're going to do with your internet connection.

This guide will help you decide whether to transfer your existing package to your new property or change to something new.

Compare our best-selling home packages at our uSwitch home broadband page.

Considerations

  • Are you under contract with your current ISP?

  • Are you happy with your current package and broadband provider?

  • Does your current provider operate in the area you are moving to?

  • Can your current provider bundle products like TV, phone and internet together?

  • If your current ISP doesn't have coverage in the area you're moving to, which providers do have coverage?

If you think any of these issues need addressing, use the uSwitch broadband postcode checker to see which broadband packages are on offer in your new area.

This will also tell you whether your current ISP operates in the area you are moving to. Most ISPs will allow you to move your broadband connection to another property, as long as they have coverage in that area. A small charge may be payable.

Keeping your provider

It may not always make sense to change. It is worth staying with your current provider and simply transferring your broadband if:

  • Your current ISP has coverage in your area

  • You are happy with your broadband connection

  • You are still under contract and don't want to pay cancellation costs

How to transfer

In order to change, you will need to call up your current provider and ask them to arrange the switch. They will require something called a MAC code to do this - this is just a long, unique number that contains certain information about your current connection. It will tell a provider the speed of your line, the exchange and the line type, etc.

To find out more about your MAC code, or to find your provider's customer services number please visit our MAC Codes & Switching Broadband page.

Changing your provider

It makes sense to change to a new broadband provider if:

  • You are unhappy with their service

  • You are out of contract and looking for a better deal

  • Your current ISP does not operate in the area you're moving to

How to change

In order to change you will need to set a cancellation date for when you want your current package to end. You can then look at which new packages are on offer in the area you're moving to by entering your postcode into our post code checker. The first step is to contact your provider and find out some information.

  • Find out when your contract expires

  • Find out what cancellation fees apply and then either

  • Transfer your connection to your new address, or

  • Cancel your account

Contacts

The telephone numbers of all providers can be found out by reading our MAC codes & switching broadband page.

Time is of the essence when it comes to setting up your broadband connection in your new property. Planning ahead will minimise inconvenient waiting times.

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