How to switch broadband

Many broadband customers remain loyal to providers and packages that do not offer them the best value for money. There are a number of reasons why people don’t change provider, but the main one is convenience.

Three steps to switching broadband

1. MAC codes

Your MAC code should be a 17-18 digit alphanumeric number. In order to switch broadband you first have to call your broadband provider and ask them for your MAC code. Use our MAC codes and switching broadband page to find the number of your Internet Service Provider (ISP).

2. Check your postcode

Once you have your MAC code, enter your postcode into our postcode checker to see which packages are available in your area.

3. Compare packages
Find the ideal package for your needs and sign up online to your product of choice.

Note: If speed or poor customer service are the reasons for your dissatisfaction, do not be placated by the promises of sales people. These problems are unlikely to be resolved by merely switching package.

Tips for switching broadband

• Check your terms and conditions to see whether your contract has expired. If you have been with your broadband provider for longer than 24 months, the chances are that you are out of contract.
• Call up and directly request your MAC code.
• Be firm. If you are sure you want to change ISP, don’t allow the sales person on the other end of the phone to talk you around.
• Make sure you do not cancel your contract when you receive your MAC code, as it may take two weeks before you are connected with your new broadband provider.

Most broadband contract lengths are either 12, 18 or 24 months in duration. If you are out of contract or not receiving an acceptable service, you are free to change ISP and find the deal that suits your needs.

Reasons to switch

• Faster download speeds
• Better value for money
• Higher download allowances
• Improved customer service

Switching broadband terms

A MAC code (Migration Authorisation Code) can be issued by a broadband provider to help you switch to another supplier. When you sign up with your new broadband provider, your MAC code will have essential information they need to switch your broadband supply over to them (e.g. details of your phone exchange, type of line etc.)

It is your right to change broadband provider and, if you are out of contract, you should be able to get your MAC number from your provider within five days according to UK law.

Another spanner in the works of changing broadband provider is the hassle of getting MAC codes and having to deal with pushy salespeople who will make promises (that they often fail to honour) in order to make you stay. Make sure you stand firm.

Visit our switch broadband page to try and beat your current deal.