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If you’re ready to switch broadband providers and get started with a new internet package, one thing that might seem a bit off-putting is the thought of paying set-up fees or installation costs.
You can usually still make a lot of savings by switching to a broadband deal with an upfront cost, but it's still worth considering providers that let you join without an extra charge. Here are a few services to consider when you’re looking to get broadband with no upfront costs.
What types of broadband come with free installation?
You can get all of the following types of broadband with free installation and without any upfront costs:
ADSL broadband
Fibre-optic - superfast part-fibre and ultrafast full fibre broadband
Nothing about the type of broadband requires your new provider to charge you a setup or installation fee. However, some services typically charge more for installation if it currently doesn't exist at the property.
For instance, if new home equipment is needed or a fibre-optic line needs to be installed, some providers – particularly the larger, more established ones – will charge an installation fee.
On the other hand, newer and smaller broadband providers looking to establish themselves in the market are more likely to offer a ‘no upfront cost’ broadband deal. So, they might be an option worth considering if they're available to your home.
What upfront fees could I have to pay?
You may have to pay upfront fees if you choose a broadband provider that doesn't offer free installation. These fees can vary but typically include installation costs and setup fees. Here are some examples of upfront fees:
Setup or activation fees
A setup or activation fee could be thought of as an administrative fee, something that covers the costs of getting you signed up to your new broadband provider.
The two terms tend to be used interchangeably and are more common in shorter-term broadband contracts, so you’re likely to see these fees for one-month broadband deals.
Delivery charges
You may find a small delivery charge included when signing up to a new provider.
This usually covers the costs of sending out your new Wi-Fi router or set-top box if you’ve signed up for a broadband and TV deal, and it shouldn’t set you back more than £5-£10 when you sign up.
Installation charges
As mentioned above, there are times when new equipment or a new broadband line will need to be installed in order for you to access certain services. This will sometimes come with an installation fee.
For instance, if you’re moving from any of the providers that use Openreach to deliver their services – such as BT, Sky or TalkTalk – to a provider like Virgin Media or Hyperoptic, you’ll likely need to have a new cable or fibre-optic line installed.
Similarly, if you sign up for TV services from Sky along with your broadband, you might need to pay an installation fee to get your dish and set-top box installed.
Installation charges vary from as little as £20 to £100, and you might need to pay these charges even if the broadband package has free setup.
Compare fixed price broadband deals
Browse deals from providers who have committed to no mid-contract price increases for the full length of your initial term.
A broadband-only installation times can vary depending on the provider and the type of broadband you choose. However, most installations take about 10-14 days to book in advance.
It’s important to know that switching providers will likely result in minimal downtime on your broadband. Your existing connection will work until your installation date, and if you need an actual installation (during which your internet may be down), it will take a few hours.
Once booked, an engineer visit can take 30 minutes for a simple installation and up to three hours if a new line needs to be installed on the property.
Which broadband providers offer free installation and no setup fees?
You can get broadband with no upfront cost from many major UK providers.
Plusnet
Earning its reputation as an affordable broadband provider with excellent customer service, Plusnet doesn’t charge any upfront costs unless you need a new phone line installed, which will cost you an installation fee of £50.
TalkTalk
Most TalkTalk broadband deals come with free setup, but you could be charged for new equipment if you sign up for a broadband and TV deal.
Vodafone
Despite offering some incredibly fast broadband speeds, Vodafone doesn’t charge any setup fees when you take out a new deal with the provider.
Compare 100Mbps broadband deals
Find broadband deals with 100Mbps speeds and faster in your area.
Providers that regularly charge setup fees or installation costs will sometimes waive them as part of a promotion or special offer, especially around key dates in the year, such as Black Friday.
Otherwise, be sure to factor in the additional costs when comparing broadband deals.
BT
As the UK’s largest and longest-trading internet provider, BT still charges setup fees on most of its broadband packages—from £29.99 to £59.99 for some broadband and TV packages.
You might be able to get a broadband deal from BT without any upfront costs from time to time during the occasional promotion. However, the provider is likelier to offer reward cards or bill credit instead of reduced sign-up fees.
Sky
Sky’s biggest selling point has always been its award-winning TV service. As such, new Sky packages usually include a setup and/or installation fee.
You’re more likely to find a discounted or free setup on higher-cost deals, such as a full-service TV and broadband subscription.
NOW Broadband
NOW Broadband deals usually include a small upfront cost, which is often waived as part of a promotion.
NOW TV memberships are very different from NOW broadband packages. Operating more like Netflix, you can sign up for and cancel these as and when you like without paying any sign-up fees.
Virgin Media
It’s fairly typical for Virgin Media to charge an installation fee when new customers sign up because a new broadband line is usually required. However, if your property has had a Virgin Media connection previously installed, you likely won’t have to pay a setup charge.
Although many Virgin Media deals offer ‘no setup fee,’ you may still be required to pay an installation fee when arranging an engineer visit.
What are the pros and cons of broadband with no upfront costs?
The fewer costs we need to pay to get set up on a new broadband deal, the better. However, choosing broadband deals with no upfront fees has a few minor drawbacks.
Pros of broadband deals with no upfront costs
Fewer expensive charges to pay when you sign up.
You still get a wide selection of deals, as packages with no setup costs are fairly common across the market.
Cons of broadband deals with no upfront costs
Fewer options as some deals won’t be available without paying a setup fee, and these deals might end up being better value in the long run.
Limited services - additional services like TV or phone deals often come with setup costs.
Additional ‘hidden’ costs might be included such as installation costs or engineer fees.
Can I get broadband and TV deals with no upfront cost?
You can get a broadband and TV deal with no upfront cost, as providers like Sky often use this as a promotion to entice new customers.
With the introduction of Sky Stream TV, which requires less physical equipment to access Sky content, setup fees are lower and therefore waived more often to make the offer seem more appealing.
Of the major providers that offer broadband and TV deals, BT is the most likely to charge a setup fee for its services.
Do I need an engineer to install broadband?
In many cases, no, you canself-install your broadband with easy-to-follow instructions provided by your broadband provider. This can save you time and money, and you can enjoy your broadband service without waiting for an engineer to install it.
However, if you need a new broadband line installed - whether it’s a full fibre cable or Virgin Media connection - you’ll need an engineer to come and set this up for you.
No upfront cost broadband FAQs
The vast majority of deals listed on Uswitch are fibre broadband deals. With either full or part-fibre deals, you can get speeds ranging from 30Mbps all the way up to 1Gbps – many of which are available with no upfront fees.
You likely won't find be allowed free installation if you have bad credit, but you may not have to pay an installation charge anyway if you switch to a provider on the same broadband network.
For example, if you're switching from a part-fibre deal from BT to a different part-fibre deal from Sky, you may not need to pay for installation because both connections use the same Openreach network.
However, it's also worth noting that you can get discounted broadband with no upfront costs if you're currently receiving Universal Credit or another type of financial support from the government.
This depends on how much the upfront cost is. If you notice a 'no upfront cost' promotion but the setup fee is normally just £5-15, then you should still make sure the monthly price and contract length are worth the small discount that comes with.
However, if the upfront cost is normally much higher, that could be a huge saving on the total cost of your contract. So it's at least worth considering if the total cost of the contract is significantly lower as a result.
Sky Superfast Broadband61Mbpsaverage UK speed*
