Your cookie preferences

We use cookies and similar technologies. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. Find out more by reading our Cookie Policy.

Select cookie preferences

Skip to main content

Latest Ofcom complaints rankings revealed - how did your provider do?

Read on to find out which UK broadband providers got the most (and least) Ofcom complaints from customers between April-June this year.
Share this guide
A list of companies with the most complaints with number 1 is yet to be revealed. This is next to an I can't look emoji and the logos of Uswitch and Ofcom.

UK telecoms regulator Ofcom has published its latest complaints rankings of internet service providers, revealing a new 'most complained-about' provider taking the top spot.

Ofcom's complaints list is updated every three months to reflect changes in the industry throughout the year and show how each provider's service can change over time. But mainly, it's there to suggest which providers are currently offering the best (and worst) experience in the eyes of their customers.

Find out which providers received the most complaints, and which providers may be offering the most hassle-free service right now.

Our best broadband deals

Search on Uswitch to find the right broadband package for you.

Ofcom's broadband complaints ranking

ofcom list of broadband complaints in october 2023

In the latest report, Vodafone replaced TalkTalk as the most complained-about UK broadband provider - seeing a big increase of eight complaints per 100,000 customers from 16 to 24. The majority of these complaints were caused by connection faults and internet service issues.

NOW Broadband saw the second-biggest increase in complaints, rising from 9 to 13 complaints per 100,000 customers - one point above the industry average.

While TalkTalk still finished second in the latest report, it did see a drop in complaints from 20 per 100,000 customers to 18. The only other two providers to see a drop in complaints this time around were Shell Energy Broadband (down from 16 to 13) and Plusnet (slightly down from 12 to 11).

Virgin Media's complaints remained unchanged in this quarter, but due to Shell Energy's improvements, it rose up to third in the overall provider rankings.

If you're unhappy with your current broadband service and your contract is coming to an end, now might be the perfect time to switch providers. Take a look at our latest fibre broadband deals.

Browse our range of fibre broadband deals

Choose between our wide range of fibre broadband deals on Uswitch.

As per usual, Sky showed excellent results in the Ofcom complaints table, once again receiving only five complaints per 100,000 customers- the fewest out of all the major UK providers.

It was closely followed by EE, which saw just seven complaints per 100,000. Both providers were also unchanged in their complaints numbers for the second report in a row.

Despite this, it's worth noting that Ofcom complaints in general have seen a slight increase over the past year. Commenting on this uptick, Ofcom's consumer protection director Fergal Farragher said:

"It is positive to see that overall, complaints volumes have remained consistent compared to the previous quarter. However, complaints are still slightly higher than they were in 2022, and this shows that providers still have work to do in improving customers’ experiences.

"We work alongside providers to help make sure they improve their performance and acknowledge Vodafone is taking steps to identify and address the increased volume of complaints during this period."

Broadband postcode checker

See what internet speeds are available and compare prices for any postcode in the UK.

Ofcom complaints for pay TV

ofcom pay tv complaints rankings for october 2023

The latest complaints rankings for pay TV saw both BT and Virgin Media take the 'most complained-about' spot. Both providers saw 10 complaints per 100,000 customers, with BT receiving one fewer and Virgin receiving one more than Ofcom's previous report.

The other two major TV providers in the UK, Sky and TalkTalk, saw no change in their complaints numbers, remaining at two and four per 100,000 customers respectively.

See our latest broadband and TV bundles to see if you could be getting a better deal for your TV service.

Broadband and TV deals

Take a look at the latest TV and broadband packages on Uswitch.


woman looking disappointed at her laptop sat at her desk at home

New most complained-about broadband provider revealed - Uswitch

Find out the latest Ofcom complaints rankings for broadband providers. See where your provider ended up and find which ones have the least Ofcom complaints.

Read: Ofcom complaints report July 2023
how to switch broadband guide

How to switch broadband - a guide to changing your provider

Want to switch your broadband service? Here's how to do it all, from finding the speed you need to choosing the right provider and deal for you.

Read our guide on switching broadband
couple looking at their laptop at home

Which broadband provider has the best customer service?

Using the latest data from Ofcom, see which broadband provider is best for customer service and find what to look out for when choosing your next package.

Read our broadband customer service guide