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Meet our team of experts

Natalie Mathie

Energy Expert

Natalie has spent the past decade working on consumer-facing websites and apps, and is passionate about sharing advice and building products that help people with the day-to-day management of their homes. With a particular interest in the energy sector, Natalie and her team built Utrack by Uswitch, our energy-tracking app that connects to your smart meter to help you find ways to use less energy at home to save on your bills.

Natalie comments on the following topics/areas:

  • Utrack by Uswitch

  • Energy saving tips

  • Energy usage trends

When she's not mulling over ways to improve digital products, Natalie can be found baking sweet treats for her colleagues or walking her way around all of North London with her dog.

Ernest Doku

Technology, Broadband and Mobiles Expert

Over the last decade, Ernest has developed his unabashed passion for gadgets into a desire to help consumers get the best possible deal. His unrivalled data insights enable him to help networks, retailers and manufacturers deliver market leading offers to consumers.

Ernest is constantly identifying key trends within the technology and mobile industry, allowing him to effectively comment on consumer relevant industry developments.

Ernest comments on areas of technology including:

  • Smart phones / handsets / gadgets

  • Network coverage / price rises

  • Regulation / complaints

His zealous attitude for all things tech has earned him the rights to be the one of the first to test the latest handsets. Ernest’s expert opinion has enabled him to secure interviews and comments in mainstream media with the likes of BBC, ITV, Huffington Post, TechRadar and many more. If Ernest isn’t indulging in the latest tech he is a Hypebeast and a self-confessed Fashion enthusiast with frequent deliveries to the office (shhh don’t tell).

Read Ernest's articles and guides.


Richard Neudegg

Director of Regulation

Richard’s passion lies within ensuring the communications, energy and personal finance markets are competitive so that consumers are empowered to get the best possible deal. His expertise in consumer and market regulation with Uswitch is unrivalled, having extensive experience in the communications industry, including having previously worked for the sector’s regulator.

Richard is committed to ensuring informative and consistent updates are communicated to consumers so that they are kept aware of any changes within the industry that may have an impact on them.

Richard comments on areas of regulation and consumer issues including:

  • Regulation (Energy, broadband, financial services, mobiles)

  • CMA / Ofgem / FCA / Ofcom

  • Competition / remedies / consumer complaints

Outside the world of regulation and switching Richard is a keen cook and beginner gardener. Richard also is a fan of the Eurovision Song Contest, taking it slightly too seriously when hosting viewing parties.


Ben Gallizzi

Energy Expert

When it comes to explaining the complexities of the energy market and helping customers and manage their energy use at home, Ben believes simplicity is key. He's well-versed in sorting through the information and tips that make a positive difference to customers' bills to make a tricky subject as accessible as possible.

Ben comments on the following energy topics:

  • Consumer energy usage

  • Energy savings tips

  • Utrack by Uswitch app

Away from energy, Ben enjoys heavy metal, Westerns and a decent bit of denim.

Read Ben's articles and guides.

Jack Arthur

Consumer and Business Energy Expert

Jack is the leading expert in business energy at Uswitch, helping businesses to navigate the complexities of the commercial energy market. He believes in bringing greater education to the sector and helping businesses to make confident energy decisions.

With a background in financial services and utilities, his career expands over several industries in both the UK and Europe. Jack is constantly attuned to market developments allowing him to effectively comment on relevant energy changes that affect UK customers.

Jack comments on areas of Consumer and Business Energy including:

  • Types of tariffs and rates

  • Suppliers and Third Party Intermediaries (TPIs)

  • Energy trends

  • Ofgem and Government support for businesses

Jack is a former international athlete having previously represented Team GB at Water Polo and Wales at the 2014 Commonwealth Championships.

Ru Bhikha

Mobiles Expert

Ru is a mobiles expert at Uswitch, helping consumers get the best deal possible. He is passionate about arming consumers with the insights and knowledge they need to make informed decisions about which handset or SIM deal will cater for all their mobile needs.

Ru comments on areas of mobiles including:

  • Smart phones

  • Customer service

  • Smart phone and SIM-only deals

Ru doesn’t need much encouragement to share his opinion on anything from smart homes to drones. Cannot handle more than two cups of coffee. Owns more trainers than any man reasonably needs in an entire lifetime.

Nick Baker

Broadband and TV Expert

Nick is passionate about helping consumers share in his love of tech. He spends his day researching what’s available to them in terms of technology and online entertainment, as well as the best ways to get a great deal.

Nick comments on areas of broadband and TV including:

  • TV shows and new releases

  • Best value TV packages

  • Broadband

  • Streaming services

A self-confessed nerd, Nick loves all things geek, from gadgets to gaming to Game of Thrones. Never far away from his next next TV binging session, Nick keeps up to date with all the latest TV and film releases, and is the person to talk to if you want to know which show you simply must watch next.

Read Nick's articles and guides.