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uSwitch comments on Ofcom’s telecoms complaints data

Commenting on Ofcom’s Q3 telecoms and pay-TV complaints data, Ewan Taylor-Gibson, telecoms expert at uSwitch.com, says: “Ofcom’s complaints data for telecoms providers suggests customer complaints have remained broadly flat since the last …

uSwitch comments on Government’s USO proposals

Commenting on today’s Universal Service Obligation proposals from the Government, Richard Neudegg, head of regulation at uSwitch.com says: “Today’s announcement will no doubt be seen as good news by consumers …

TV and all the trimmings: 6.7 million Brits put family-friendly TV at the top of their wishlist of festive favourites this Christmas

One in eight (13%)[1] – or nearly seven million[2] – Brits are most looking forward to watching festive TV and films with the family this Christmas The average viewer will spend around …

uSwitch comments on the relaunch of Sky’s TV offering as Sky Entertainment

Commenting on the relaunch of Sky’s TV offering as Sky Entertainment, Dani Warner, TV expert at uSwitch.com, says: “Off the back of their bumper Sky Sports rebrand, Sky Entertainment – Sky’s new name for …

UK’s worst street for broadband is 260 times slower than the fastest street

The slowest street for broadband is Thorpe Lane, Trimley St Martin in Suffolk, while Benford Avenue, Motherwell in North Lanarkshire is the fastest[1] Thorpe Lane has a dire average speed …

Ireland bottom in European Quality of Life Index

 Republic of Ireland comes last in latest uSwitch Quality of Life Index – let down by poor mobile signal, lack of sunshine and high retirement age Non-EU member Switzerland tops …

uSwitch comments on CAP announcing changes to the way broadband speeds can be advertised

Commenting on the Committees of Advertising Practice (CAP) announcing changes to the way broadband speed claims can be advertised, Richard Neudegg, Head of Regulation at uSwitch.com, says: “Currently 90% of broadband customers …

Broadband customers urged to use Black Friday to avoid sleepwalking into £180 bill increase

With several 18 month broadband deals coming to an end this month, households could see broadband bills increase by up to 55%[1]or £180 per year[2] One million mobile customers that …

uSwitch comments on Ofcom plans for broadband and landline users to be automatically compensated for poor service

Commenting on plans published by Ofcom which would see landline and broadband customers who suffer slow repairs, missed appointments and delayed installations receive money back from their provider without having …

uSwitch comments on BT cutting the cost of bills for landline-only customers

Commenting on BT’s decision to cut the cost of bills for landline only customers, Richard Neudegg, head of regulation at uSwitch.com, says: “For BT’s up to one million landline only customers, this £7 …