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Ofcom sends a serious message to telecom providers

Following Ofcom’s announcement that it is fining EE and Virgin Media for overcharging customers, Richard Neudegg, head of regulation at uSwitch.com, says: “Ofcom is sending a serious message to all telecoms …

Dodgy broadband deters nine million from rural living

Nine million Brits (17%) won’t move to the countryside through fear of being cut off by poor broadband[1] Bad broadband and phone reception are widely considered major drawbacks to rural …

End of contract warnings could save broadband users £1 billion a year – but Ofcom set to miss the mark

Forcing providers to tell customers their deals are about to end could see broadband users pocket more than £1bn in annual savings – but timing is key[1] Ofcom currently proposing …

uSwitch comments on Citizens Advice super-complaint to the CMA

Commenting on Citizens Advice lodging a super-complaint with the CMA, Richard Neudegg, head of regulation at uSwitch.com, says: “Citizens Advice is right to highlight that vulnerable consumers can often end …

Broadband customers hit by 62% price hikes the day after their contract ends

Broadband customers on ‘standard’ speed packages face steep price rises of 62%[1] – an extra £152 annually[2] – the day after their contracts expire Fibre customers encounter just a slightly …

Virgin Media increases cost of broadband, phone, and TV packages

Commenting on the news that Virgin Media is to increase its prices by up to £48 per year, Dani Warner, broadband expert at uSwitch.com, says: “Price rises do happen, but …

uSwitch comments on Ofcom’s end of contract notifications consultation

Richard Neudegg, head of regulation at uSwitch.com, says: “At long last Ofcom is looking at bringing mobile and broadband providers in line with other industries by ensuring that consumers are told …

Openreach wholesale price cuts will push providers to increase superfast broadband take-up

Commenting on Openreach cutting the price which its wholesale customers pay for FTTP and FTTC broadband services, Richard Neudegg, head of regulation at uSwitch.com, says: “Openreach’s decision to cut the …

Government 5G and full fibre push only effective if consumers brought along too

Commenting on the government’s pledge to put 5G and full fibre at the heart of the UK’s long-term telecoms strategy, Richard Neudegg, head of regulation at uSwitch.com, says: “It’s good to see …

Unhappy telecoms customers can vote with their feet

Following official telecoms complaints data from Ofcom, Ernest Doku, telecoms expert at uSwitch.com, says: “Unhappy customers are often more likely to vote with their feet, especially in this ultra-competitive environment. Telecoms providers are …