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Which provider is best for customer service?

When you're choosing a broadband provider, speed, price and usage limits are likely to be your chief considerations. But arguably customer service should be just as significant.

Let's assume something goes wrong with your broadband connection — which it probably will, at some point. We've got some quick fixes that may help you that you can try here. But sometimes, you'll need a provider that gets you reconnected and back up to speed quickly.

Of course, if you're looking for technical support or asking about services, you'll want helpful, knowledgeable customer care staff that can get you the answers you need, too.

And it's vital that the company’s call centre competently deal with any complaints you have and aren't just interested in earning commission.

Perhaps the best measure of a broadband supplier's customer service is Ofcom's quarterly report. This names and shames providers that received the most complaints and highlights those that impressed with the fewest customer complaints, too.

Below, we’ve listed all the results so you can see which providers are consistently performing well and which home broadband suppliers you might want to think twice about.

For reference, the tables show the companies which got the got the fewest and most complaints per 100,000 customers.

Ofcom home broadband complaints (January to March 2016)

Most complaints Amount (High > Low)
EE 34
BT 31
TalkTalk 30
Plusnet 27
Industry Average 19
Virgin Media 8
Sky 6

Ofcom home broadband complaints (October to December 2015)

Most complaints Amount (High > Low)
EE 34
TalkTalk 32
Plusnet 32
BT 28
Industry Average 19
Virgin Media 7
Sky 6

Ofcom home broadband complaints (July to September 2015)

Most complaints Amount (High > Low)
EE 45
Plusnet 37
BT 35
TalkTalk 33
Industry Average 22
Sky 7
Virgin Media 6

Ofcom home broadband complaints (April to June 2015)

Most complaints Amount (High > Low)
EE 45
TalkTalk 27
BT 22
Plusnet 20
Industry Average 16
Virgin Media 7
Sky 5

Ofcom home broadband complaints (January to March 2015)

Most complaints Amount (High > Low)
EE 51
TalkTalk 27
BT 25
Plusnet 22
Industry Average 18
Virgin Media 9
Sky 4

Check out the fastest broadband providers with our speed test.