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Shell Energy overcharges some SVT customers – uSwitch comments

Responding to the news that Ofgem has fined Shell Energy for overcharging around 8,800 customers on standard variable tariffs, uSwitch.com energy expert Rik Smith says: “Being over-charged for the worst …

uSwitch responds to Ofgem’s Consumer Vulnerability Strategy

“Vulnerable consumers should be a priority for everyone involved in the retail energy market, and we particularly welcome Ofgem’s focus on improving targeted support for those who need extra help. …

FINANCIAL TURMOIL SEES INFORMAL CARERS FORKING OUT AN EXTRA £200 PER YEAR FOR ENERGY

Informal carers’ annual energy bills are on average £200 higher than other bill payers – an increase of 14% since last year[1] Over a third (35%) of informal carers have …

Households face £42 million energy bill shock as 61 fixed deals end

61 fixed deals are set to end this month[1], adding £42 million to energy bills for nearly 193,000 households[2] Customers who roll onto their suppliers’ default tariffs face a bill …

April 2019 sees highest number of electricity switches ever

Responding to the news that April 2019 saw the largest number of electricity switches on record, uSwitch.com energy expert Rik Smith said: “In the same week that three of the …

12 million homes owed £1.5 billion by energy suppliers

Energy suppliers owe 12 million households a total of £1.5 billion – 15% (£200m) more than the same time last year[1] Almost half (45%) of UK homes could reclaim an …

Ofgem proposes tougher tests for new energy suppliers

Commenting on Ofgem’s final proposals to introduce more stringent tests for companies applying for a licence to supply energy, uSwitch.com energy expert Rik Smith says: “It’s right that Ofgem has …

Low income families hardest hit as energy bills set to soar

15 million energy customers on SVTs will see their bills increase by over £100 a year on 1 April[1] Low income large families[2], those on benefits[7] and pensioners[10] – particularly …

Brilliant Energy ceases trading

Commenting on the news that Brilliant Energy has ceased trading, Rik Smith, energy expert at uSwitch.com, said: “Conditions over the last 12 months have been tough for energy suppliers large …

Consumers feel the burn of price rises as overall satisfaction falls for a second year running in annual uSwitch energy awards

Energy price rises have left their mark as the 13th annual uSwitch.com Energy Customer Satisfaction Report shows overall satisfaction with energy suppliers falling for the second year running Challenger suppliers …