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uSwitch comments on Ofgem bi-annual survey on how suppliers handle complaints

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Today Ofgem has published its bi-annual survey on how energy suppliers handle complaints. Commenting on the results, Claire Osborne, uSwitch.com energy expert, says: “It’s incredibly disappointing that consumers are becoming …

1 in 4 households face energy bill shock from estimated meter readings

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More than one in four (26%) households submit energy meter readings less than once a quarter, increasing the risk of receiving inaccurate estimated bills[1] When estimated bills are too low, …

uSwitch comments on launch of ScottishPower ‘PowerUp’ deal

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Today ScottishPower has announced that its customers will be able to buy gas and electricity in bundles of days rather than signing up to standard or fixed price deals. Commenting …

uSwitch comments on proposals to cap prepayment meter warrant charges for consumers in debt

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Ofgem has today published proposals to cap charges for installing prepayment meters under warrant. Commenting on the news, Claire Osborne, uSwitch.com energy expert, says: “Ofgem figures suggest energy customers could …

Parents to fork out £5.8 billion for Uni students this year

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UK university students’ parents are set to dish out over £5,000 per child in financial support this academic year, collectively adding up to over £5.8 billion[1] Almost nine out of …

Fixed energy deal prices continue to rise as summer comes to a close

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21 energy suppliers have replaced their cheapest deals with more expensive plans since June, according to new analysis by com[1] 8 suppliers, including EDF, The Co-operative Energy, OVO Energy, Flow …

Warning bell as Co-op Energy announces 3% price hike

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The Co-operative Energy is to raise its standard energy prices by 3% from 1st October[1] Average household bill for a Co-op Energy dual fuel customer on a standard plan will …

uSwitch comments on Citizens Advice energy complaints league table

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Responding to Citizens’ Advice’s latest energy complaints league table, which shows the widest ever gap between the best and worst providers, Claire Osborne, energy expert at uSwitch.com, says: “Energy bills …

New index reveals best place to live for families in UK

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Top GCSE grades, good pay and weather, close proximity to GPs and fast broadband place Hertfordshire as the best place to raise a family in the UK – according to …

uSwitch comments on gas metering and billing issues

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Commenting on news of metering and billing issues affecting a small number of gas customers, Claire Osborne, energy expert at uSwitch.com, says: “It’s vital that Ofgem, Energy UK and suppliers …