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Samsung Galaxy S7 overheating battery problems: what's the truth?

We take a good look at reports of overheating batteries.

Samsung must have thought is battery-related woes were over after it was forced to pull its Galaxy Note 7 from shelves due to exploding power units.

But after a series of complaints, the Korean company has been forced to issue a pre-emptive statement saying that its Galaxy S7 range is not affected by a similar problem.

Are you worried about your S7 or S7 Edge overheating? Read on and we’ll answer all your questions.

So, what’s the problem?

Well, according to Samsung, there isn’t one. It has issued a statement, denying reports that its Galaxy S7, launched back in February, is having the same problems as the Note 7.

The statement reads: “Samsung stands behind the quality and safety of the Galaxy S7 family.

"There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage.

"Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.”

Then why issue the statement?

Phone battery exploding

Last week, reports emerged of a Canadian man suffering second-degree burns due to his Galaxy S7 exploding in his hand.

Amarjit Mann revealed that his phone blew up while he was driving, after he removed it from his pocket due to overheating.

“Imagine if the phone was (at my ear); my whole face would’ve burnt”, he said at the time.

This follows a string of similar reports which have emerged about the reliability of the S7 in the wake of the Note 7’s recall.

Have there been cases of the S7 overheating in the UK?

Yes, here at uSwitch we’ve been contacted by two Galaxy S7 owners. One, Ste Darton told us that his phone caught fire when he plugged it in using the official charger.

He says the phone was only plugged in ‘for a matter of minutes’. EE replaced the handset and thankfully no one was injured.

Another Twitter user, Josh, AKA JMT896, told us he had returned his Galaxy S7 Edge twice to have the battery replaced after his phone switched off and wouldn’t recharge.

josh photo

So, what should I do if I have a Galaxy S7?

Keep a close eye on it while charging.

If you’re concerned that it may be overheating or about to explode, turn off the power immediately and take it to your network’s nearest shop or arrange to return it to the outlet you bought it from.

As the S7 and S7 Edge only came out in early 2016, they are still in warranty and repairs should not cost you any extra.

Should I buy Samsung, in light of the reported battery problems?

Samsung Galaxy Note 7 vs S7 cosy

According to Samsung’s own statement, consumers have nothing to worry about.

Anecdotally, the Galaxy S7 seems to be suffering from power unit problems that could cause injury.

But at the same time, it's important to keep in mind that this only seems to have affected a very small proportion of the millions of Galaxy S7 phones sold worldwide.

If you’re at all worried, then hold out until Samsung’s Galaxy S8 launches in 2017, or opt for a rival handset instead.

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