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The first step to take for BT users struggling with slow speeds is to assess whether it is a company fault or an internal wiring issue.

Such is the suggestion of Web User, which suggests that customers should remove the face plate of their incoming broadband socket and plug the microfilter into a test socket to see whether connections improve.

If they do, the problem is the result of faulty wiring, the online resource explains.

The publication suggests that incorrectly installed microfilters, which split BT connections into phone and broadband sockets, are the cause of the majority of connection issues.

However, for consumers who find that connections are still slow or are left without connectivity altogether, Web User suggests calling BT to ascertain whether it is in fact a fault at their end.

In a separate report, the web site also advises customers that brick walls, concrete, metal and mirrors can all have a negative effect on wireless broadband signals sent in the home.

Use our broadband speed test to find out the speed of your connection and compare potentially faster packages.

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