There was some good news for BT broadband customers recently, with the announcement that it’s raising speeds for 1m fibre customers. But the less good news is that the provider is raising prices too.
So how much more will you have to pay? And what exactly are you getting for your extra outlay? Read on, and we’ll explain.
How much are prices going up?
It depends on which package you have. The increases range from 4.6 per cent to 33.3 per cent.
BT Sport customers who take BT Sport via Sky or TalkTalk will see the biggest increase in terms of pounds sterling. Their monthly bill will increase from £22.99 to £25.99, or an extra £36 a year.
BT broadband users who take BT Sport via Sky or TalkTalk will experience the highest percentage increase. Their monthly bills will rise from £7.50 to £10 – that’s an increase of 33.3 per cent, or £30 a year.
BT Infinity 1 customers’ prices will rise from £42.99 a month to £44.99, an increase of 4.6 per cent, or £24 a year. Those with BT broadband (copper and not fibre) face a price rise of £2 too, from £35.99 to £37.99 a month. That’s 5.5 per cent, or again, £24 extra a year.
What service improvements can I expect for the extra outlay?
In a nutshell, faster speeds, more cloud storage and higher usage caps.
If you’re a BT fibre customer on the Infinity 1 package, your speed is increasing to 76Mbps. The only caveat is that you’ll need to have ordered your package before 28th September 2017 to qualify and you’ll require a phone line that supports speeds of above 55Mbps.
If you’re not a fibre customer, though, your speed will stay the same.
All BT customers with cloud storage will now get double the capacity. That means storage for Unlimited Infinity 1 subscribers rises to 200GB, while anyone on Unlimited Infinity 2 now gets a very roomy 1000GB to play with.
Finally, BT customers with usage caps will see their monthly allowances increase. The 12GB allowance will rise to 15GB, 25GB to 30GB, and 40GB to 45GB.
So you’ll be able to stream more video and music and not have to worry about exceeding your limit.
Keen to find out more about BT's service upgrades? Here's our one-stop guide.
Price of calls is going up too
The Anytime calls package will go from £8.99 a month to £9.50, while call set-up fees will go from 21p to 22p per call.
Calls to UK landlines will rise from 12p per minute to 13p per minute, while calls to mobiles will go from 16p to 17p a minute.
Though there is some good news. As previously announced, those who only pay for line rental will see the price drop from £18.99 a month to £11.99 a month.
When does the price increase kick in?
January 2018. BT is in the process of writing to customers to tell them about it. If you haven’t received a letter detailing the increases yet, you should receive one this month or next.
Where do I stand if I’d like to switch?
BT won’t penalise customers for cancelling their contracts within 30 days of being told about the price rises.
This only applies to those contracts affected. Because BT Mobile and BT TV aren’t increasing in price, the normal terms and conditions apply, so you might incur a penalty should you try to cancel early.
You can also try haggling for a better deal – it’s always worth a try. You can call BT on 0800 085 7346.
What does BT say?
BT stated: “We believe the BT Sport Pack is still tremendous value for money compared to Sky and that we have made iconic sport like UEFA Champions League and the Ashes much more affordable for customers. And BT TV customers are only paying the price of a pint for more BT Sport action than ever.
“We are investing more than ever in broadband, including boosting the speed, data and cloud storage of millions of customers. And answering 85 per cent of our customers’ calls in the UK and Ireland by creating an extra 2,200 jobs here.
“There are no changes to the prices of our TV packs or any of our prices for BT Mobile.
“As usual, we’ve frozen prices for low income customers with BT Basic and we’ve also frozen the price of line rental for all customers. In fact, 1 million line-only customers will be receiving a £7 a month price cut in April.”