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Gas and electricity prices going up? A guide to rejecting a price rise

Has your energy supplier recently put its prices up? You’re not powerless when this happens – Ofgem has provided ways to fight back. For instance, did you know that you could reject the increased price rates and switch to another energy supplier before the higher rates kick in? Here’s how:

1. You will receive a letter from your energy supplier telling you about the price rise; this must come 30 days before it will be implemented according to an Ofgem rule. 

2. Now, write to your energy supplier telling them that you reject the price rise and will be switching. You must send this letter within 20 days of receiving your price rise notification.

3. Switch your gas and electricity energy supplier within 15 days of notifying your supplier that you will be leaving. 

You should then remain on your cheaper pre-price rise rates until you switch to a cheaper energy tariff.

Do remember if your current price plan has any cancellation fees for leaving your contract early, these will still apply. However, often these fees are offset by the savings you stand to make.

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  • Tenno

    How is this benefical if cancellation charges still apply? It’s outrageous that energy suppliers can raise prices and still expect the contract to be valid.

    • Lauren Pope

      Hi Tenno,

      Some suppliers – British Gas and Scottish Power – are not charging cancellation fees to customers affected by the price rises.

      Even without this, rejecting price rises is beneficial because it means you don’t have to pay the higher rates for the time it take you to switch.


  • Peter McAllister

    If the energy companies simplified their tariffs and somebody were to explain exactly which company did have the cheapest prices,, then maybe (JUST MAYBE) we could all compare all of the prices on an exact comparison instead of having to take into consideration how the standing charge effects our calculations; or having to take into consideration the area that we live in due to the tariff variations, etc etc.
    Wouldn`t it be admirable if some of the energy companies were to adopt a more transparent approach in order to encourage honesty within the industry. Lets be honest who does trust energy supply companies in this day and age?

  • Anonymous

    The companies simply do what the Government and the Regulator (another pointless taxpayer funded body) let them get away with.

    Over the last few years we’ve seen all kinds of stealth price rises. Cancellation fees introduced, tariffs being for a fixed term, the time interval before the newest version (and more expensive) of a tariff is introduced getting shorter and shorter.

    All these things are pushing the bills up and yet they are allowed to happen without a flicker of response from the Regulator or Government.