Only 52% of energy customers would consider switching to a smaller energy supplier. The rest are too frightened to try one out, but their concerns are entirely unfounded. Here are a few things that might surprise you about smaller energy suppliers:
1) Smaller suppliers are greener
Less than 10% of the average UK electricity fuel mix comes from renewables. Smaller suppliers Good Energy, Ecotricity and Ovo Energy all get at least a third of their electricity from renewable sources like sunshine, wind and rain. Good Energy comes top – all of its electricity is renewable.
2) Smaller suppliers offer better customer care
The top five spots in a recent customer satisfaction survey were taken by smaller suppliers. Good Energy topped the table with a score of 84%: the Big Six (E.On, EDF Energy, npower, British Gas, Schottish Power and SSE) languished at the bottom with an average satisfaction rating of just 45%.
3) Smaller suppliers aren’t necessarily more expensive
Good Energy’s domestic electricity prices have been frozen since April 2009 and they reduced their dual fuel gas prices by 5% in August 2012 – this means they cost about the same as the Big Six’s standard tariffs. Ecotricity price match the standard tariffs from the Big Six and Ovo Energy is price competitive.
4) Switching to a smaller supplier is simple
There’s no disruption to your electricity or gas supply and you don’t need a new meter or someone to rewire your home. All you need to do is spend a few minutes online and hey presto, greener energy is on its way.
5) You won’t lose your supply if something goes wrong
In the event of any energy supplier going out of business, the industry regulator Ofgem steps in to ensure customers are automatically transferred to another supplier. This safeguard is in place regardless of the size of the energy company.
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Have you switched to a smaller supplier? Have you thought about it but have been too scared to try? Tell us all about it below.