Close to three-quarters of UK consumers are looking forward to getting a smart meter, however, a quarter are unsure what the new technology actually does.
Six in 10 of those surveyed said they would use the extra information provided by smart meters to reduce their energy consumption. Four in 10 said they would use the device to get more accurate bills.
Homes which already have smart meters installed were, on average, 8% more satisfied with their energy supplier than those without.
The results come from a new survey of more than 4,400 energy customers carried out by uSwitch.
Smart meters = more accurate energy bills
Ann Robinson, Director of Consumer Policy at uSwitch.com, says: “Consumers who are better informed about their energy will have more control over their bills. By understanding exactly how much they use, households can look for ways to become more energy efficient and use less, waste less and pay less.
“With such a massive appetite for smart meters it’s disappointing that one in four say that they’re none the wiser about their benefits. Both the Government and the industry should do more to educate consumers about how the technology can help them to lower bills.”
Robinson added that the introduction of ‘time of use tariffs’, where energy prices will drop during off peak consumption times, will further encourage savings. Anyone who remains on an ordinary energy meter should make sure they send frequent meter readings to their supplier to ensure accurate bills.
‘Smart meters will help put consumers in control’
Baroness Verma, Parliamentary Under Secretary of State for Energy and Climate Change, commented: “It is great to see the positive results of this survey. Smart meters will help put consumers in control of their energy use, bring an end to estimated bills and help people to save energy and money.
“We want all consumers to benefit which is why, as the rollout progresses, Smart Energy GB will be engaging consumers to build consumer confidence and understanding about smart meters.”