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£1.3 billion of credit to be claimed back from suppliers

11 million households could reclaim hundreds from their energy supplier following winter

reclaiming credit

After the summer, it’s common to find yourself in credit to a supplier — this helps with covering your increased costs over winter, leaving your direct debit unchanged. However, if you’re still in credit at the end of winter, that’s your money to safely take back.

This year, it is estimated that almost 11 million households could take back credit from their supplier. The average amount ready to be reclaimed from energy suppliers is £117 — that’s £1.3 billion in total.

Data from uSwitch even suggests one in 10 could be owed more than £200.

uSwitch urges consumers to submit meter readings to their supplier and reclaim any credit owed.

Concerned about reclaiming with price rises?

Despite the money being theirs to remove from their energy accounts, four in ten consumers have stated they will keep their energy account in credit to cover the imminent energy price hikes for those on standard variable tariffs.

Consumers who are building up credit to soften the blow of recent price rises should instead consider reclaiming this money and switching to a cheaper deal.

With the average credit refund at £117 and savings of over £350 by switching supplier, it could be a very effective way to control spiralling energy bills.

How to claim back credit

If you know you’re in credit and you want the money back, then get in touch with your supplier and ask for a refund; with some suppliers you can find a form online via your account.

Always send a meter reading first so your supplier has the most up to date usage for your account, and you know exactly how much you’re in credit by — this is indicated on your online account or bill.

If you were in credit when you switched supplier, it should be automatically returned to you alongside your final bill. If you think a previous supplier may have not returned credit owed to you, give them a call.

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Read more

Paying energy with Direct Debit – how it works


  • Norman Squire


  • Steve

    E-On have just refunded £313 without me having to claim, they did it without any prompting. Can’t fault the service for the refund. The initial assessment for the monthly cost is a totally different matter!

  • Lise

    Switched from Extra Energy Oct ’16….it took 6 months for them to pay over £300 back to me and that was only after countless phone calls, emails and two complaints being lodged…beware !