Defaqto: 5/5 stars
The AXA Direct Car Insurance policy is rated as five star by Defaqto. Its Car Plus policy got a four-star rating and its standard policy three stars.
Note: Not all Defaqto products with the same star ratings have the same covers and terms.
TrustPilot rating: 3.8/5 stars
Review platform TrustPilot has given AXA a rating of 3.8 out of five, based on 3,160 reviews, a score which is classed as “great”.
The company publishes reviews instantly, without moderation to ensure transparency.
Part of the AXA group of companies, AXA UK was formed in 1994, and includes Swiftcover and Sun Life in its stable of insurers.
AXA is a keen advocate of driverless cars, believing it will greatly improve the quality of life for people with disabilities, giving them far more independence than they currently have.
Contact Uswitch: 0800 688 8557
If you plan to drive in the European Union for up to three months
if you welcome protection against uninsured drivers
if you have young children, and recognise the benefit of car seat replacement
if you are looking for legal extras
if you are want roadside recovery, providing you buy a Car Plus policy
The challenges facing the country since coronavirus have been tackled head on by AXA, which has donated £1 million to UK charity Business in the Community’s recently formed National Business Response Network.
The donation, along with help in the form of volunteering, is intended to ensure there is support for children, vulnerable groups and older people during the pandemic.
On a lighter note, AXA’s partnership with Liverpool FC paid dividends when The Reds were crowned Premier League champions at the end of the 2019/2020 season. The insurer remains the official sponsor of Liverpool FC’s training kit.
The Financial Ombudsman Service received 303 car insurance complaints about Axa. That gives Ageas just over 6% of complaints but it has about 8% market share so received a smaller proportion of complaints than might be expected for its size. To put that in context, 67 firms had 10 or more complaints each and those totalled 4,550 complaints. Nearly 200 firms had fewer than 10 each, sharing just 479 complaints between them.