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2018 uSwitch Credit Card Awards

The votes are in for the 2018 uSwitch Credit Card Awards. We spoke to 10,000 credit card customers to find out who topped our customer satisfaction tables in this years survey.

uSwitch Awards 2018

Congratulations to this year's winners

Best Credit Card

American Express

Overall satisfaction

John Lewis Partnership Card

Most trusted

John Lewis Partnership Card

Best Online service

American Express

Best App

American Express

Overall - Customer Service

Nationwide

Phone - Customer Service

first direct

Branch - Customer service

Nationwide

Online - Customer service

first direct

Mobile - Customer service

American Express

App - Customer service

American Express

Value for money

American Express

Rewards

John Lewis Partnership Card

And this year's runners up

Best Credit Card

Nationwide

Overall satisfaction

John Lewis Partnership Card

Most trusted

American Express

Best Online service

Nationwide

Best App

Nationwide

Overall - Customer Service

first direct

Phone - Customer Service

John Lewis Partnership Card

Branch - Customer service

Santander

Online - Customer service

Nationwide

Mobile - Customer service

first direct

App - Customer service

first direct

Value for money

John Lewis Partnership Card

Rewards

American Express

About the awards

The annual uSwitch Credit Card Awards are the result of our survey of credit card customers to assess the quality of their customer service.

The latest awards in 2018 saw us speak to 10,000 credit card customers to gauge how you feel about credit card providers and the level of customer service they provide.

We have divided the survey results into 12 distinct categories reflecting the broad range of ways you interact with your card provider - from websites and on the phone to mobile apps.

To see and compare all our credit card providers visit our credit cards homepage.