Defaqto rating: 5/5 stars
Defaqto awarded John Lewis car insurance its highest rating.
Note: Not all Defaqto products with the same star ratings have the same covers and terms.
Trustpilot rating: 3.4/5 stars
Trustpilot, gives John Lewis car insurance an average rating of 3.4 based on 1,149 reviews.
John Lewis is owned by its employees and operates under a trust on their behalf. It entered the insurance sector as part of an expansion into home-based services with the launch of Greenbee in October 2006. The insurance and travel company was renamed John Lewis Insurance in 2010.
Customer trust underpins the range of insurance offerings from the company in home, pet, wedding, event and car insurance. At the launch of Greenbee, then chairman of John Lewis Sir Stuart Hampson, said: "This is not a price-led proposition. There is a growing interest in the broader concept of value; lots of consumers are concerned about the totality of the offering - where a product is sourced from and after sales service. Trust is more important than price."
John Lewis Insurance offers third party only, third party, fire and theft, and comprehensive insurance to a wide age range from age 17-85 with provisional or a full UK driving licence. Covéa Insurance underwrites its car insurance.
Contact Uswitch: 0800 688 8557
for those who don’t mind paying a bit more for quality of service
if you want a replacement car as standard
if you want personal belongings as standard
if you want to be rewarded for a long period of no claims (up to nine years) in the form of a discount off your premium
The Financial Ombudsman Service received fewer than 10 car insurance complaints about John Lewis (that could have been a single complaint). To put that in context, 67 firms had 10 or more complaints each and those totalled 4,550 complaints. Nearly 200 firms had fewer than 10 each, sharing just 479 complaints between them.