Uswitch comments on Financial Ombudsman complaints data
Reacting to the latest complaints data from Financial Ombudsman Service; David Mann, Head of Banking at https://www.uswitch.com/banking/>Uswitch.com comments on the 8% rise in banking complaints: “Although PPI mis-selling has been the biggest scandal to hit the banking sector for several years, it’s a relief to see these complaints finally levelling off.
“Worryingly, banking complaints are rising. Consumers are increasingly dissatisfied with their banking service and are forced to turn to the ombudsman as a last resort because they just aren’t being heard. But despite this rise in complaints, people still aren’t voting with their feet with only 1.6 million people switching in the last year. Many don’t have enough information to tell the difference between services and products and as a result, see no point in switching from one bank to the other.
“It’s clear there is still a long way to go to fully restore trust in banks. With increasing competition from challengers, banks will need to work harder to put customers at the heart of their business and make sure they’re delivering a truly world-class service.”
For more information visit https://www.uswitch.com/banking/>**www.Uswitch.com** or call 0800 093 06 07
FOR MORE INFORMATION
Ailene Barr
Phone: 020 3872 5610
Email: ailene.barr@uswitch.com
Twitter: @uswitchPR
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