Uswitch comments on Ofcom's review inflation-linked telecoms price rises

Richard Neudegg, director of regulation atUswitch.com, comments: “We welcome Ofcom’s review of inflation-linked, mid-contract price rises - but what matters here is action. 

“At present, consumers have to effectively ‘best guess’ how much their broadband and mobile prices may go up during the period of their contract when signing up, which is usually 18 months or more. 

“This review is a good first step to giving consumers a better long-term control of their finances and bills. 

“But it is completely unreasonable that bill payers are held to price increases that they don’t know in advance, and have no option to end their contract if prices increase. 

“At present, the Ofcom rules are clearly inadequate. Mobile and broadband customers must be given the opportunity to leave penalty-free if there is a rise.

“Ofcom must urgently provide more clarity in terms of timings and the actions that will follow this review. Inflation-linked mid-contract price rises are expected to come into full force in the upcoming months, and it’s unclear when we can expect to see action.” 

FOR MORE INFORMATION

Richa Kundnani

Phone: 07789 316116

Email: richa.kundnani@rvu.co.uk

Twitter: @UswitchPR

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles. 

More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.

Free mobile app Utrack also helps households manage their home energy usage and make potential savings. 

Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.