Samsung’s Galaxy Note 7 exchange programme officially got underway today (September 19th), with the beleaguered mobile giant offering a replacement handset to all Note 7 owners.
The scheme is not restricted to Note 7 users whose phone has caught fire or has shown signs of the fault that causes the Note 7 to overheat.
So far, 2.5 million units have been recalled, resulting in a massive $26 billion being wiped off Samsung's stock valuation.
Samsung advises that if users have not heard from their network or the shop where they bought the device, they should contact the provider or operator immediately to arrange a replacement.
The company has already advised that those who bought the Galaxy Note 7 should turn it off and return it at the soonest opportunity.
It has also started limiting the battery capacity of the initial run of phones to prevent overheating.
In the weeks since reports emerged about the Galaxy Note 7’s glitches, airlines have banned them from flights and Samsung has been forced to deny that it will deactivate phones which are not returned.
Was this article helpful?