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How to fix a water damaged phone

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sony xperia z5 water

A spilt pint, a splash from the kitchen tap, a clumsy drop down the loo. Water damage to your beloved phone can happen in all kinds of ways.

When it happens, it can feel like the end of the world. But it doesn't have to be.

There are plenty of ways to save your smartphone from oblivion. Here’s our step-by-step guide to rescuing your phone from water damage.

Because some phones can't be opened up by owners without undoing the screws, we've also got some tips for owners of those handsets too.

Switch it off

If the phone still appears to be working after it’s taken a dunking, then switch it off immediately.

Don’t push any other buttons or keys, as this may cause short circuits within the phone, leading to further internal damage.

Remove everything you can

Open the SIM card tray and remove it as soon as the phone is off.

Modern smartphones usually come with a small pin to open the tray up, but if you’ve lost this or can’t locate it, a sewing needle or safety pin will do.

If you can remove the back of your smartphone, do so, and take out the battery.

Budget phones from Samsung and LG tend to use microSD cards for storage.

These can be located beneath or next to any removable battery, or in a slot along the side of your phone. Make sure you take this out too.

Gently dab off any excess water

Don’t be tempted to rub your phone vigorously to get rid of any liquid. Instead, dab excess water with a kitchen towel.

If water seems to be leaking from any open ports, carefully dab these too, but don’t shake your phone.

This can cause water to travel deeper inside the device towards vital components that could easily stop working when they come into contact with liquid.

Get a freezer bag and some rice


This isn’t just the tech equivalent of an old wives tale.

Rice soaks up water and it works especially well if you put your phone in a sealable freezer bag and surround it with the stuff.

Cover your phone with as much rice as you can squeeze in, seal the bag and leave it for at least 24 hours, ideally 48.

Some companies sell dedicated plastic phone bags, complete with the silica gel packs you find in boxes of brand new gadgets, to dry the phone out.

Rice works well though and is obviously much easier to lay your hands on.

Just remember it can easily enter into any larger ports, especially on older iPhones. If in doubt, seek out some silica gel as soon as you can.

Remove and power up

After a couple of days, give your phone a go. If it doesn’t turn on, then you need to get down to your local phone shop.

If you have insurance as part of your contract, your network may be able to provide you with a new device, although be aware you may need to pay excess charges.

The same applies if your phone is covered under a contents insurance policy.

What about if I can't remove the back easily?

iPhones doesn’t have a removable battery. In fact, you’ll only be able to get the SIM card out of that particular phone.

The same applies to top of the range models from Samsung.

That said, the same rules apply for rescuing these handsets from water damage.

So dab off excess water and place the phone in a freezer bag with silica gel or rice as soon as possible.

Options for clumsy people

otterbox waterproof

If you’re prone to giving your phone a soaking, then there are options that’ll bring an end to your regular misery.

Companies such as Otterbox and Griffin sell dedicated waterproof cases for a wide–range of smartphones.

They may make your smartphone look bulky, but they’ll protect it from most spillages.

The other option is to buy a smartphone with waterproof certification. These phones will have an Ingress Protection (IP) rating.

An IP68 certificate means a phone is fully waterproof to a particular depth and for a certain period of time.

There are also IP67 certificates for phones which offer a modicum of protection from splashes and brief dunks in the drink.

Samsung’s 2014 Galaxy S5 and a number of Sony’s Xperia smartphones have waterproofing as standard and can easily be found online or on the high street for a reasonable price.

Apple’s iPhones are not waterproof and despite stories of its smartphone surviving long times in water, the company has not made any official announcement about its bestselling product being able to withstand water.

Don’t be tempted to see if it can hold up to being immersed: you’ll void your warranty if you do.

Category: Guides
Tagged: smartphones
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