The energy giant has announced it will not bill flood victims who have lost access to their gas and electricity supply
Ann Robinson, director of consumer policy at uSwitch, said: “npower’s move to cut standing charges is a small but welcome piece of news for those suffering as a result of the recent flooding.
“We urge all energy suppliers to follow in their footsteps and provide the same respite to their customers in these extremely difficult circumstances.”
npower customers who have lost access to gas and electricity due to recent flooding are urged to call 0800 073 3000.
‘We recognise our customers will need help’
Director of Domestic Retail business at npower Roger Hattam said: “These are unprecedented times and we recognise our customers will need help. When people have widespread standing water, they shouldn’t have standing charges. I would encourage all energy suppliers large and small to join us in removing the standing charge while consumers are off the grid due to flooding.
“Safety is paramount where water and electricity and gas are concerned, if your property is flooded it’s vital that a qualified technician checks your home before any power and or gas is used.
“All we ask is that you contact us when you have been reconnected, and we will confirm eligibility through a postcode check via distribution companies.”