The energy supplier has accepted its fine from energy regulator Ofgem and will pay out £750,000 for having failed to meet a three month deadline to provide a connection offer to 200 customers in rural Scotland.
The breach took place between August 2010 and September 2013 and the proceeds will be given to the Scottish Hydro Electric Community Trust, which helps rural households cover their electricity bills.
Speaking on the fine, Ofgem Senior Partner Sarah Harrison, said: “Today’s announcement sends a clear message to electricity distribution companies that they must help customers to connect to their network in a timely and efficient manner.”
‘We fully accept that we breached our licence obligation’
SSE’s Managing Director for Networks Mark Mathieson, said: “We were extremely disappointed to discover this issue with our systems last year that impacted on the service we provided to our customers.
“We quickly contacted all the customers affected and, although no customer was impacted negatively, we made individual payments of up to £1,000. I would like to thank these customers once again for their understanding of the situation.
“We fully accept that we breached our licence obligation and have put in place measures to ensure the problem will not recur.”
Several fines handed out in the past weeks
Ofgem has handed out a number of fines in the past few weeks, including a record £12m fine to E.ON for energy mis-selling.
Energy supplier ScottishPower was also fined recently, for overcharging customers who did not pay using direct debit.