Virgin Media broadband deals

Online exclusive: 50Mb Fibre broadband & calls with FREE installation

  • Save time with super-fast fibre optic broadband up to 152Mb
  • Virgin Media Broadband & phone bundles from only £4
  • New TiVo® deals - record up to 500 hours of TV


Call 0808 168 8217 or Order Virgin Media online

Order online or call 0808 168 8217

Online offer

Super-fast Broadband

  • UK's fastest broadband
  • Up to 50Mb broadband!
  • Unlimited downloads
  • FREE wireless router
Buy now

New Virgin Media packages - order online!

Virgin Media packages

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Virgin Super Hub
Roundel Yellow uSwitch Exclusive

Virgin Media 50Mb Broadband & Phone

Fibre optic broadband, unlimited downloads, free wireless router & unlimited weekend calls to landlines and Virgin mobile numbers.

EXCLUSIVE at uSwitch - £4 for 8 MONTHS! EVEN FASTER 50Mb fibre broadband + FREE Super Hub & free install worth £49.95

More info

up to* 50Mb
unlimited 12 months £4.00 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow 12 Month Discount

Virgin Media Big Easy Bundle

Fibre broadband, 60+ TV channels (including HD) & home phone. Free TiVo 500GB, wireless router & unlimited weekend calls.

Online offer: HOTTEST EVER SALE! Get a FREE 500GB TiVo box, FREE Super Hub & FREE INSTALLATION & free online security

More info

up to* 50Mb
unlimited 18 months £12.99 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow Free Install (new)

Virgin Media 100Mb Broadband & Phone

Super-fast 100Mb fibre optic broadband, unlimited downloads & unlimited weekend calls to landlines and Virgin mobile numbers.

Online EXCLUSIVE - £9 package deal. With EVEN FASTER 50Mb fibre broadband + FREE Super Hub & free install worth £49.95!

More info

up to* 100Mb
unlimited 18 months £9.00 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow No Line Rental

Virgin Media 50Mb Broadband Only

Standalone super-fast fibre optic broadband with free wireless router. Unlimited downloads. Typically installed in 7 days.

Even faster 50Mb broadband. Plus no phone line means NO MONTHLY LINE RENTAL CHARGE!

More info

up to* 50Mb
unlimited 12 months £28.50 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow 12 Month Discount

Virgin Media Big Bang Bundle

Fibre optic broadband, 120 TV channels (including HD & Sky) & home phone. Free router + even faster 100Mb broadband.

Online offer: BIG WELCOME DISCOUNT FREE 500GB TiVo box, FREE Super Hub & FREE INSTALLATION & free online security

More info

up to* 100Mb
unlimited 18 months £19.99 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow FREE TABLET

Virgin Media Big Kahuna Bundle

152Mb fibre broadband, 230 TV channels (with HD, BT Sport & Sky) with 500Gb TiVo box, home phone & wireless Super Hub.


More info

up to* 152Mb
unlimited 18 months £32.99 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow No Line Rental

Virgin Media 100Mb Broadband Only

Standalone super-fast fibre optic broadband with + Super Hub wireless router. Unlimited downloads. Typically installed in 7 days.

14x faster than regular broadband and with no phone line there are NO LINE RENTAL CHARGES!

More info

up to* 100Mb
unlimited 12 months £33.50 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow Free Device

Virgin Media Big Daddy Bundle

152Mb fibre optic broadband, 260 TV channels (with HD, Sky Sports & Sky Movies), anytime calls & free installation worth £49.95.


More info

up to* 152Mb
unlimited 18 months £79.99 price details Buy now 0808 168 8217
Virgin Super Hub
Roundel Yellow Free Device

Virgin Media Big Kahuna Bundle + Sky Movies

152Mb fibre broadband, 230 TV channels (with HD, BT Sport & Sky) with a home phone & 11 Sky Movies channels & on-demand.


More info

up to* 152Mb
unlimited 18 months £48.99 price details Buy now 0808 168 8217
Roundel Yellow 12 Month Discount

Virgin Media TV M+ & Calls Bundle

Cable TV with 100+ channels including 11 in HD. Plus catch-up TV & on-demand services. Unlimited weekend calls included.

New offer: BIG WELCOME DISCOUNT plus 83 channels, 11 HD channels & 2,200 hours of TV On Demand! No broadband required.

More info

- 18 months £4.99 price details Buy now 0808 168 8217
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*The "up to" speed displayed in Mb is the maximum possible speed you are likely to receive for this product. The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up - this may differ from the speed displayed in the table.

Virgin Media awards

  • Best Broadband Provider 2015

    A win in the Fastest Home Broadband category and strong showings in the customer support and Judges’ categories saw... more »

  • Fastest Broadband 2015

    Virgin Media’s superfast service and nationwide fibre network saw it overcome challenges from BT and Plusnet to... more »

  • Best Customer Rated Broadband 2015

    With an impressive combination of speed and reliability, Virgin Media polled more votes than any other provider to... more »

  • Best Broadband Provider 2014

    In a very competitive category, Virgin was named Best Broadband Provider for the 2nd year in a row. The speedy... more »

  • Fastest Broadband 2014

    uSwitch consumers enjoyed the incredible broadband speeds delivered by Virgin Media to the home, aided by the... more »

Virgin Media features



  • Fair usage policy
  • Support
  • Email
  • Home phone / calls
  • Security package
  • Modem
  • Webspace
  • Mac compatible
  • Digital TV
  • Free connection
  • Free wireless router
  • Home broadband
  • Fibre optic broadband
  • No line rental required
  • Broadband without phone line
  • Landline
  • Sports TV
  • Student
  • True unlimited
Company history

Company history

Choosing Virgin Media Broadband is not just choosing an ISP, it’s a lifestyle. The Virgin Group is a collection of businesses ranging from communication to travel to entertainment. Virgin’s figurehead, multi-millionaire Richard Branson, officially set up the company in 1989 as a holding company. Since then Virgin has expanded and developed considerably and is now operates in over 50 different business areas.

Virgin Media, formerly known as NTL:Telewest, has four major areas of business; television, mobile phones, landline phones and internet. Because of this 'quadruple-play’ setup, Virgin as an ISP also offers its customers great combination deals. This means that choosing Virgin will provide maximum media variety with minimal hassle.

The Virgin Group is a diverse company and it is equally geared towards a diverse clientele. Of all the ISPs on the market Virgin Broadband has the greatest number of packages meaning that you’re bound to find a package to suite your lifestyle needs.

Customer service

Customer service

Virgin Media is renowned for its award-winning great customer service. Finding the right number to call for help is simple with their user-friendly website. Customers calling from their Virgin Media landline call free.

The service centre is open seven days a week: Mon-Fri 8am-8pm; Sat 9am-5pm; Sun 10am-4pm.

There is also the option of Virgin Remote Assistance, providing free online support for customers who can chat online to a member of the team.

Virgin Media's simple ‘service status’ page also provides a quick check on any ongoing performance issues that might be occurring with the Virgin broadband service.



Each package option comes with a free modem for connection via fibre optic cable or through your telephone line. The top-end Super Hub is among the fastest wireless routers on the market.

Virgin Media television products come with a V HD Box, V+ HD Box or TiVo® box, depending on the package.

Software features

Software features

PCGuard (package size M) and PCGuard Total (package sizes L and XL) offer sound online protection with Firewall, anit-virus, pop-up blocker and Privacy Manager.

The added extras of Anti-Spyware, Identity Theft Protection, and Parental Control are included as part of the PCGuard Total package (£3 a month extra for size M customers).

Email features

Email features

Customers have access to their own Virgin email account, with a generous 15 email addresses available to use as additional accounts or for family members. Also included as standard is 55Mb of webspace to create your own website online.



As well as everything outlined above, Virgin Media broadband customers also qualify for excellent mobile phone deals via Virgin Mobile, which offers its service at reduced rates to its sister company's broadband subscriber base.

Virgin Media news

Customer reviews

Write a review
  • To be honest dont really rate Virgins Bundles Deals....but the broadband only deals ( no line rental) are Super value and will no doubt tempt customers from other providers.

    starstarstarstar martin, 5th March 2014
  • this is good. still not better than sky/

    starstarstarstarstar conner, 26th September 2012
  • I have no idea why my broadband WIFI suddenly decided to lock me out, my attempts to self resolve the issue made it worse when I pressed the reset button on my router.

    The young lady from tec support talked me through the many key strokes required to fix it with patience, knowledge and the endurance of an Arctic explorer over a period of what must have been a couple of hours my only regret is that she did not call back as promised otherwise I would have thanked her in person (but I'm sure she had to have a lie down to recover) but suddenly I was back on line Whooopie so five stars for endurance and patience

    starstarstarstarstar Adrian Castillo, 16th December 2011
  • My Virgin Media service has been faultless and super-fast. TiVo is BRILLIANT too. Recommended.

    starstarstarstarstar Jared, 29th November 2011
  • Great broadband package with fast speeds.

    starstarstarstar Ian Snowdin, 10th April 2011
  • I have been with Virgin for years( NTL before that)I have now upgraded to XXL broadband V+ Tv and the service is excellent on the odd occasion the broadband has failed I rang up to complain after a couple of hours off, the result was an email and phone call apologising followed by a £30 reduction off my next bill. The 50 meg broadband is as near 50 as matters whenever I've tested it. Most of the bad reviews I've read are years old

    starstarstarstarstar David Roberts, 22nd January 2011
  • Get really fast broadband from virgin. Had a few problems that Virgin Media sorted out for me on the phone too. No complaints from me

    starstarstarstar Rick, 11th November 2010
  • Virgin Media's package options are WAY too complicated. But I can't knock the service. I play a lot of games online and the 50MB package is amazing for it.

    starstarstarstar Ed Anderson, 9th July 2010
  • Gd service and gd quality connections. VM is the best broadband company I've been with.

    starstarstarstar peter hill, 25th April 2010
  • My experience is that Virgin Media are unable or unwilling to fulfill their orders. I have been waiting several weeks to have a telephone, broadband and TV package installed. They have delivered the quick installation pack and they say;

    ‘All you need to do is sign to say it's arrived, then follow the instructions to get up and running. You'll be enjoying your Virgin Media services in no time!’

    This turns out to be untrue because you can follow the instructions to the letter but if they have not been to install the wiring and connect you, then you will be ‘running’ nowhere. Maybe you can ring them and talk to their ‘expert team’. Nope! Because if you have ordered their telephone package you will have no telephone and the free phone number does not apply to mobile telephone calls – even if you are using a Virgin mobile. So only call if you are prepared to wait in a cue and incur substantial call costs.

    star James Roy, 1st April 2010
  • I have been nothing but satisfied with Virgin Media since signing up in Feb. 18Mb for me. VERY happy customer

    starstarstarstarstar FlavourRaver, 29th March 2010
  • I've been with Virgin Media since they took over from telewest. Generally they have been ok, but I have now been without a reliable broadband service for over two months and I've been told it won't be fixed for another four months.

    They are taking off the appropriate amount from my bill, but it is very frustrating knowing they aren't going to do anything about it for so long. Apparently I have an oversubscribed node and its needs splitting! I live in the Filton/Horfield area of Bristol.

    starstar Matt Fisher, 2nd March 2010
  • You know what? i bought a contract at october 2009. I paid my istallation 30 pounds, and till now they havent come and install my broadband properly.

    They came once and told me my fibre optic cable was ruined. That was in november..and 3rd jan 2010 they finally replied and tell me its not cost effective to repair my fibre optic cable.

    star chinese, 4th January 2010
  • Received a wireless router I did not order and was charged £40. Won't take it back since I didn't return in 7days....think this came about when I changed my phone service online to international call rate..this was never done till I rang up.

    Very poor customer service...looking to a new supplier.

    star JS Telford, 18th November 2009
  • Very slow - they are only interested in their fibre optic service and are not maintaining the ADSL service. Emails often will not download - the server is regularly unavailable. Been with them many years but it is now rubbish.

    star PJ, 23rd October 2009
  • Dreadful, dreadful! OH! and DREADFUL service! Slow broadband and nobody at Virgin wants to help. Customer Service? I don't think so. You wait a lifetime to talk to somebody and then they can't help you. They are NOT INTERESTED!

    star Ian Butterfield, 27th September 2009
  • Broadband, TV and free calls for £24 - BARGAIN. Best deal I ever signed up with, was expecting a nightmare as has become par for course with telecoms, but even installation was hassle free!

    starstarstarstar Ryan, 14th May 2009
  • On-demand service pulled from my package? Goodbye Virgin, hello sky!

    star bob, 13th May 2009
  • I have been with Virgin Media for a couple of years now and find their service to be fantastic. I have had problems from time to time but they get sorted quickly and efficiently and more importantly haven't cost me a penny to resolve. When I was with sky I got charged a £50 call out fee to fix their faulty box - I had been a customer for over 12 months. Shocking!

    starstarstarstarstar Steve Owens, 8th May 2009
  • I live in a student house where 6 of us are constantly on-line and we've never had a single problem with Virgin. At our old house it was a nightmare, really slow but even though we download tonnes of stuff and are often all online at the same time during the evenings it's never had any affect on our service with Virgin, so compared to our last providers Virgin's great.

    starstarstar Annie Bennett, 18th March 2009
  • I have been a Virgin customer for several years, I changed to them because at the time they were one of the few companies offering broadband, TV and phone deals, with my big family it's perfect and remains reasonably priced compared to other deals I've been looking at so I won't be changing.

    starstarstarstar P Carling, 23rd March 2009
  • i have been with virgin media on the A.D.S.L. service for aprox. two years.and i am happy with them for 99.9% of the time.the onley problem i have had is a slow connection,but they have helped me a lot to sort this(problem with router not in sinc.properly with exchang or some thing) i am now getting a good service even at peak i am happy

    starstarstarstar brian, 21st March 2009
  • i am very dissapointed that virgin can offer new customers great deals and if they only are only with them for 12 months they get all the benefit yet you get nothing for loyaltyfor instance a new customer can have 20 meg for less than im paying for 10 meg hows that fair

    star stephen bowater, 15th March 2009
  • just a normal housewife who likes to go online and download music and a film to watch. talk to few friends. fed up with my slow speed from bt. thought I would look at your advert. now Im so confused. how do you really expect joe public to understand this lot. we are not all computer wiz kids you!!!

    star shirley tilling, 1st March 2009
  • being a virgin customer is a full time job. the fact that they throttle your download rate to death and their customer service is a joke. they messed up my direct debit dates and constantly tell you one thing and do another. i would question any customer satisfaction polls they have won.

    star hoppy, 26th February 2009
  • Ok but too much money

    starstar nigel Allen, 20th January 2009
  • I hope there will be a reduction on my monthly fee for the XL package, seeing how little the packages are for new customers! I would hate to think my loyalty is being used to fund those packages for new customers. My connection averages out at about 15Mb which is still good.

    starstarstar John McLeod, 14th January 2009
  • Virgin Media is by far the best broadband supplier in the UK - I pay for 20Mb and get 20Mb from sites that upload at that speed, cannot wait for 50Mb.

    starstarstarstarstar Lee, 8th January 2009
  • I pay for a 20Mb connection and after 5 speed test websites I have found that I only connect at 5000kb/s (5Mb) when I call the help line they asure my that it is 20Mb and it is the test sites that are inconclusive and inaccurate.... mmmmm. I think that I am paying over the top for a service that other providers can offer for half the price.

    star john appleby, 24th December 2008
  • Virgin are terrible and a waste of money. The current advertised price of 2Mb b/band with phone line is £9.00 per month for b/band then £11 per month for the phone line which should come to £20. So why have I just been charged £18 for the b/band plus the cost of the phoneline?! This isn't just a one off either, I have been overcharged 6 times since January 08! I think they hope people wont notice and just pay the extra. I was previously on the 20Mb b/band package and it was very slow. What a con. I am taking my business elsewhere.

    star Louise Wilson, 23rd November 2008
  • Despite the presence of Virgin Mega there is STILL no offer of 'reasonable' roaming terms for Virgin UK users in France. A business opportunity going begging.

    star Roger Gelder, 27th October 2008
  • Bring back TELEWEST. Virgin Media sucks. Two out of three of my telephone lines and one of my cable lines have been damaged since July 2008 and haven't been repaired yet. I cannot use the phones because of the noise due to damage and my intenet (supposed to be 20Mb) is slow and intermittent. My monthly bill is around £120 and for this price I expect a decent service. I'm almost at the end of my tether and if this is not sorted soon together with a decent compensation offer I'm switching providers. Come on Branson, concentrate less on trips to the Moon and ballon trips around the world and more on your fortune donating customers. If you're thinking of switching to VM think twice.

    star Jeff Clarke, 22nd October 2008
  • I cant understand why I pay £60 and £70 a month for my package to Virgin when I was led to believe it should be around the £30 MARK AS QUOTED WHEN I FIRST TOOK THE PACKAGE OUT OVER 1YEAR AGO.

    star fredpetch, 20th October 2008
  • Virgin Mobile offer good value mobile broadband. I went for it because it seemed to tick all the boxes. Price wasn't the very cheapest, but I have a phone on their network and I am a fan of Virgin Mobile. Happy customer.

    starstarstarstar RayRay, 17th October 2008
  • I signed up to Virgin Mobile's mobile broadband program last week and I'm really loving it.

    It's so great to be able to go online no matter where I am.

    starstarstarstarstar Joanne, 16th October 2008
  • I've been a customer for over ten years but just this week Virgin did something that absolutely outraged me. I've had TV, two phone lines and broadband for years. Then I got my bill on tuesday, which I pay by direct debit. The same day my service wasn't working, I assumed the service was down for some reason and didn't think anything of it. At the end of the day it still wasn't working so I phoned them turns out they had cut it off because the amount outstanding was over £200 - even though I pay by direct debit. No warning letter, nothing just cut me off. I couldn't believe it but apparently this is company policy. This is absolutely outrageous and an appalling way to treat any customer, but especially stupid to do that to someone who has spent thousands and thousands of pounds with NTL (virgin). As you can imagine I'm outraged and will be pursuing this matter right to the top.

    star Tim Walker, 25th September 2008
  • Virgin Media offer broadband with good speeds at a fair price. Calls are cheap and the TV options are 2nd only to Sky. One happy customer. Don't bother with TalkTalk, Virgin Media are better.

    starstarstarstar Marie Ryder, 23rd September 2008
  • For the money, Virgin Media is off the scale! Great value, cheap calls and good broadband too. Value-wise, the bundles are much better than Sky's which work out more expensive. Virgin Media's packages tick the right boxes for me.

    starstarstarstar Marie Ryder, 20th September 2008
  • When our broadband changed to Virgin i thought it would be even better but things just got worse! My speed is getting slower by the day! I rang them to tell them what is up with my internet speed, but as usual they say it is something to do with the modem. I have heard many people saying that their internet speed is worse than dial-up! For example this page took 40-80secs to load. Great speed! NOT! Oh and I have the LARGE package. Stay away from Virgin as you will most likely be disappointed.

    star Ben, 18th September 2008
  • We signed up to Size L 10meg....didn't give us free wireless router on install so had to ring up...was asked to provide a password which I hadn't yet been supplied with...rang again later, was allowed to change it... now I'm getting terrible pings while not downloading anything.... had it less than a week, a one year contract is looking long.

    star Jamie, 15th September 2008
  • Virgin Media is very good. Why are people upset with them. Do they expect too much for their money? I wonder. They are great for television, phone and broadband.

    starstarstarstarstar alan bailey, 14th September 2008
  • Seems to be a very polar set of reviews with little in between. Personally I think the service is very good and regularly get my 20Mb speed. Seems that performance is highly dependent on location. The technical support I have received has always been excellent except for the one or two times they route me to India.

    starstarstarstarstar tom hepplewhite, 29th August 2008
  • I pay £25.00 for up to 4Mb and was told by customer services that I am on 10MB I told them that I am only getting avg 3.5mb. I was told I am on 10mb and if I got to I can test my speed but it's best to do it at night for better results. I did two tests, the first one was 4.01Mb and the second was 3.94Mb.

    To summarise: I pay £25 for up to 10Mb but only if I surf at night (maybe 4 to 5 hrs unless I stay up all night) otherwise it's upto 4Mb.

    starstar M Tyrer, 29th August 2008
  • It's a joke, we pay for 20Mb connection yet dont even get 0.5Mb and have not been able to connect for a month. We keep calling Virgin Media but get no response. My advice is to go with someone else because what Virgin Media are doing could be deemed as fraud.

    star Aven Fisk, 26th August 2008
  • I haven't had a problem with Virgin Media's customer services (on the broadband, mobile is a joke). I dont get the full 20Mb and when I do, after half an hour at full speed, the traffic management ruins the service applying a five hour slap on the wrist. They should be sued for claiming a) it's all fibre optic, which it's not (fibre optic cabling to your door, thats what we want) and b) it's the fastest out there, Be do 24MB (although you probably wouldn't get it, technically its possible).

    star Ross, 10th August 2008
  • In our house we have the Vigin Media package, (internet, phone, v ). The internet is shocking. The connection is nearly always intermittent so I am often unable to use internet and they charge you for upgrades and services you have not even agreed to!

    starstar richard, 5th August 2008
  • I've been with this company since NTL owned it. Are the people praising their customer service right in the head? It's a joke!

    Not only do they fob you off with poor excuses, they sign you up to new contracts without your knowledge.

    I've been an existing customer for over 7 years and only remain because BT is worse.

    Virgin media is very poor, just not as bad as BT. If any other company wants to invest seriously in fibre optics they'll find everyone jumps ship... Speaking from experience of over 7 years, this company is a joke.

    star phil, 15th July 2008
  • The last leg of the Virgin Media line is run on coaxial cable so their advertising of "fibre optic broadband" is false. Technically speaking, it is not truely fibre optic broadband.

    Plus, although I'm on the 20Mb package, I rarely get the maximum speed of the connection which I paid for.

    star Lewis, 7th July 2008
  • I've had nothing but problems from Virgin Media, I'm supposed to be getting speeds of 10Mb but I'm only getting around 57kbs!!!! What a joke. No stars from me.

    star gary, 30th June 2008
  • Virgin Media is the best ISP I have been with, I used to be with BT, they were charging me £26 for 2Mb, so I changed to Virgin Media 4mb, which has now been increased to 10Mb free of charge.

    I only pay £27 a month now and get 10Mb broadband, line rental and a free Virgin Media cable TV box with 80 channels. It's the best deal on the internet. Switch to Virgin Media, they offer very speedy broadband and their customer service is great.

    starstarstarstarstar antony, 25th June 2008
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