Sky adds live chat customer support to revamped My Sky app

Sky has updated its My Sky app by adding a live chat customer support feature.

The app was launched earlier this year to make it "quicker and easier than ever" for people to manage their subscriptions.

Key features of My Sky include the ability to view and manage TV, broadband, talk and mobile services, check and pay bills, alter payment details and monitor broadband speed and usage.

Users can also check their service status and find out how to set up and fix Sky products and services.

Need a hand with your Sky account? Get expert advice through our new messaging service available in the My Sky app https://t.co/uz2Nwr0RCC pic.twitter.com/pIRYyGZvIN

— Sky Help Team (@SkyHelpTeam) May 26, 2017

As part of a new revamp, subscribers will be able to speak with a specialist from Sky via a new messaging service.

This offers real-time interactions and should hopefully see any service issues resolved much more quickly.

The revamped My Sky app is currently available for download for both iPhone and Android.