Uswitch comments on Ofcom's research into the affordability of telecoms services

In response to Ofcom’s research on the affordability of telecoms services, Richard Neudegg, head of regulation at Uswitch.com, says: 

“Services to keep us online have been all the more important for millions during the long months of lockdown, and even when times are tough they are one of the last things that people cut.

“So-called universal service providers, namely BT and KCOM have offered social broadband tariffs for years for those most in financial need, but more can be done to make struggling consumers aware of the support already available. 

“But this is only half the story. There are millions of customers who are already out of contract and may be overpaying as a result. Uswitch data shows that they may be paying an average of £90 a year more than customers who are in contract with the same provider.

“If you think this could apply to you, the immediate answer is to do a comparison online to see what deals are available from other providers, and consider switching. At the very least, armed with this information, you should engage with your current provider on getting a better price.” 

FOR MORE INFORMATION

Rory Stoves

Phone: 020 3872 5613

Email: rory.stoves@uswitch.com

Twitter: @UswitchPR

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles. 

More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.

Free mobile app Utrack also helps households manage their home energy usage and make potential savings. 

Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.