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Meet our team of experts

Adelana Carty

Broadband Expert

Adelana is passionate about using data, and the insights gained from them, to ensure customers have the best possible online experience and in turn help them find the right deal. With over four years of experience in analytics, Adelana is an expert in consumer behaviour and this allows her to empower people to make informed decisions about what kind of service they need.

Adelana comments on areas of Broadband, Customer Complaints and TV including:

  • Broadband deals and tariffs

  • Broadband market insights

  • Consumer behaviour and internet usage

  • Complaints

Fashion is where Adelana was first introduced into the analyst world, developing a keen interest in knowing what was in vogue and what would be the next iconic trend to take the industry by storm. When she isn’t keeping an eye on the catwalk Adelana can be found in the kitchen fusing spices and flavours from around the world.

Catherine Hiley

Mobiles and Broadband Expert

Catherine spends her work days writing up the latest tech news, updating mobile guides, and playing with the newest handset launches. Her expert knowledge of the industry allows her to monitor new launches, trends and deals - the best of which are then communicated to our consumers. Catherine has an eye for collating the best tips and tricks to combat the market for the best deals.  

Catherine comments on areas of Mobiles and Tech Deals including:

  • Smartphones and Handsets

  • Apps and Accessories

  • Savings, tips and deals on broadband and mobiles

If she's not at her desk, you'll likely find Catherine listening to loud music, planning yet another trip to Disneyland or ranting about Saints FC's latest poor performance.

Ernest Doku

Technology and Mobiles Expert

Over the last decade, Ernest has developed his unabashed passion for gadgets into a desire to help consumers get the best possible deal. His unrivalled data insights enable him to help networks, retailers and manufacturers deliver market leading offers to consumers.

Ernest is constantly identifying key trends within the technology and mobile industry, allowing him to effectively comment on consumer relevant industry developments.

Ernest comments on areas of technology including:

  • Smart phones / handsets / gadgets

  • Network coverage / price rises

  • Regulation / complaints

His zealous attitude for all things tech has earned him the rights to be the one of the first to test the latest handsets. Ernest’s expert opinion has enabled him to secure interviews and comments in mainstream media with the likes of BBC, ITV, Huffington Post, TechRadar and many more. If Ernest isn’t indulging in the latest tech he is a Hypebeast and a self-confessed Fashion enthusiast with frequent deliveries to the office (shhh don’t tell).


Flo Codjoe 

Car Insurance Expert 

As our Car Insurance expert, Flo is keen to keep herself in the know on any changes within the insurance world, including new or amended laws which could impact the lives and finances of our consumers.

With over three years experience in financial services, Flo combines her knowledge of personal finance and insurance, to help customers make the most informed decisions concerning their motor insurance choices. 

Flo comments on topics including:

  • Best electric cars 

  • Tips and tricks to reduce premiums

  • Young drivers 

Flo is a former script writer, and has a love for film and TV. But over the years she has also become a self-proclaimed queen of deals and savings. So she’s your go to person for discounts, cheap holidays and wig making.

Justina Miltienyte

Policy Expert

Justina is a firm believer that getting consumers the best deal is inextricably linked to having the right rules and regulations in place to ensure energy suppliers and broadband providers have to put their customers first. Her expertise in regulation and policy comes from a background of working at some of the country’s biggest energy companies. Justina comments on areas of regulation and consumer issues including:

  • Regulation (Energy, broadband)

  • Ofgem / Ofcom

  • Competition / remedies / customer service regulation

Justina loves hosting a barbecue in the summer and takes it super seriously. She’s an avid walker, and spends time with her dog embracing nature. A keen runner as well, although the dog doesn’t join her when doing laps, as he’s too lazy.

Nick Baker

Broadband and TV Expert

Nick is passionate about helping consumers share in his love of tech. He spends his day researching what’s available to them in terms of technology and online entertainment, as well as the best ways to get a great deal.

Nick comments on areas of broadband and TV including:

  • TV shows and new releases

  • Best value TV packages

  • Broadband

  • Streaming services

A self-confessed nerd, Nick loves all things geek, from gadgets to gaming to Game of Thrones. Never far away from his next next TV binging session, Nick keeps up to date with all the latest TV and film releases, and is the person to talk to if you want to know which show you simply must watch next.

Ray Ali

Technology and Mobiles Expert

Working across the mobile and tech industry for over three years, Ray has developed an in-depth knowledge of the challenges consumers face and how best to overcome them.

He is also passionate about all things tech, whether that is the latest gadget or a new mobile innovation. At Uswitch Ray writes to empower consumers with the knowledge to help them make educated decisions to get a better deal or the right handset to match their needs.

Ray comments on areas of mobile and tech including:

  • Mobile handsets / Network coverage

  • Mobile packages / price rises and deals

A shameless iOS-lifer - he's your man if you want somebody to get you excited about a new iPhone. Away from the world of smartphones and tech, Ray is a pop-culture maven who enjoys cinema, books and football (in particular Arsenal).

Richard Neudegg

Head of Regulation

Richard’s passion lies within ensuring the communications, energy and personal finance markets are competitive so that consumers are empowered to get the best possible deal. His expertise in consumer and market regulation with Uswitch is unrivalled, having extensive experience in the communications industry, including having previously worked for the sector’s regulator.

Richard is committed to ensuring informative and consistent updates are communicated to consumers so that they are kept aware of any changes within the industry that may have an impact on them.

Richard comments on areas of regulation and consumer issues including:

  • Regulation (Energy, broadband, financial services, mobiles)

  • CMA / Ofgem / FCA / Ofcom

  • Competition / remedies / consumer complaints

Outside the world of regulation and switching Richard is a keen cook and beginner gardener. Richard also is a fan of the Eurovision Song Contest, taking it slightly too seriously when hosting viewing parties.


Ru Bhikha

Mobiles Expert

Ru is a mobiles expert at Uswitch, helping consumers get the best deal possible. He is passionate about arming consumers with the insights and knowledge they need to make informed decisions about which handset or SIM deal will cater for all their mobile needs.

Ru comments on areas of mobiles including:

  • Smart phones

  • Customer service

  • Smart phone and SIM-only deals

Ru doesn’t need much encouragement to share his opinion on anything from smart homes to drones. Cannot handle more than two cups of coffee. Owns more trainers than any man reasonably needs in an entire lifetime.

Sarah Broomfield

Energy Expert

With over six years experience within the energy sector, Sarah uses her knowledge to cut through the complexities of the retail energy market, equip consumers with the information they need to save money, and make the energy switching journey as simple as possible.

Sarah is continually analysing the latest developments so she can demystify a range of issues, including:

  • Tariffs and rates

  • Price rises

  • Suppliers

  • Smart meter

  • Wholesale prices

  • Consumer trends

Sarah’s energetic personality allows her to put her stamina to the test being a regular trail and half marathon runner. She loves hiking and plans holidays around conquering a mountain.

William Owen

Energy Expert

Will is passionate about using data and insights to bring the best deals to consumers. On-hand to cut through the complexity of tariffs and energy suppliers, Will is on top of all the latest energy news and ready to give the best advice to consumers about how to manage their energy bills.

From price rises to renewable technology, Will’s knowledge and understanding of the energy industry makes him a trusted expert and commentator.

Will comments on areas of energy including

  • Big six / small suppliers

  • Tariffs and rates / price rises

  • Wholesale prices

  • Renewable technology

Will has a passion for writing short stories and has a love of literature generally. He isn’t afraid of a challenge either with over 120 recorded Scuba dives and is a qualified rescue diver.