Uswitch comments on Ofcom's complaints data

Following today's Ofcom complaints data, Nick Baker, broadband expert at Uswitch.com, says: 

“Broadband complaints have increased to levels not seen since 2018, after years of falling customer concerns.

“Vodafone has the highest broadband complaints rate, while other providers including Plusnet and BT saw their figures more than double. TalkTalk and Post Office were the only two broadband providers to see complaint rates fall.

“Ofcom’s report shows that almost half of all fixed broadband complaints were about faults, service and provisioning. With so many households currently reliant on their internet connections for work, education and entertainment, it’s clear that providers have to do more to prioritise these types of problems.

“Last year almost five million people suffered a broadband outage that persisted for more than three hours[1].

“If you are unhappy with the service you're receiving and you haven’t been able to resolve the complaint directly with your provider, you can take it to the relevant ombudsman who will independently investigate your complaint.

FOR MORE INFORMATION

Rory Stoves

Phone: 020 3872 5613

Email: rory.stoves@uswitch.com

Twitter: @UswitchPR

Notes to editors

1. Uswitch: 4.7 million people suffered a broadband outage in the last year, losing the economy 5 million working days

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles. 

More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.

Free mobile app Utrack also helps households manage their home energy usage and make potential savings. 

Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.