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3 denies throttling One Plan customers

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3 denies throttling One Plan customers

3 has refuted claims it is throttling customers on the One Plan – the all-you-can-eat-data contract aimed at smartphone users with heavy mobile internet habits.

The network introduced unlimited data usage to the contract, which previously featured a 1GB limit, last year amid much fanfare. Not least because rival networks are increasingly imposing much tighter restrictions, with Orange and T-Mobile now applying 500Mb per month caps.

However, it has now emerged that some One Plan customers are complaining of slower connections when they exceed monthly usage of 1GB and at peak times. Thus affected, they have concluded that 3 is throttling their mobile web use.

Not so, says 3. A post from 3 blog moderator Kaz stated that slower connections are due to a “slight issue with data speeds on The One Plan with a few customers” and promised that a fix is on the way “very soon”.

He added: “I can assure you that The One Plan has all you can eat data and there is not any throttling.

“You can download as much as you like, as long as it is for personal use. It all depends on how you use your phone, each tariff is designed for different types of usage.”

We’ve contacted 3 for further comment about the fix and connection speed issues with the One Plan. Watch this space for updates.

Via: 3's official blog

Category: News

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