Energy Q&A: What happens after I switch supplier?

Once you’ve made the leap and switched supplier, what happens next? uSwitch explains …

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If you’ve never switched gas and electricity supplier before, you might have a lot of questions about what, exactly, happens once you’ve made the plunge.

The good news is, once you’ve compared cheap energy plans, and confirmed your switch with uSwitch, the “hard” part is done!

After we send you confirmation of your switch details, we submit your switch request to the new supplier. Then you enter into a required two-week “cooling off” period. Within this period, you can cancel your switch request by contacting the supplier directly.

Once the cooling off time ends, the new supplier begins communicating with your current supplier to arrange a date to switch the supply over. Again, during this phase you don’t have to do anything.

In the meantime, your new supplier will send you a welcome pack or welcome email. This should confirm all the details of your new plan, including unit rate costs, cancellation fees (if applicable) and end date (if it’s a fixed energy plan).

This email or letter should also note your account number and other useful information like contact info that you can keep handy.

Within another three weeks, you should be notified of the switchover date by your new supplier. On this date, you will need to take a meter reading and provide it to your old supplier so that a final bill can be calculated.

The last thing you need to do is pay your final bill and cancel any direct debits. Then, just sit back and enjoy the savings!

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