SSE Scottish Hydro Electric is owned by SSE, which achieved the third-highest score in the Customer Satisfaction Awards. The supplier manages one of the largest distribution networks in the UK
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The results of our 2014 customer satisfaction awards:
SSE, parent company to SSE Scottish Hydro, came fifth in the 2014 uSwitch Energy Awards for overall satisfaction.
This survey was conducted by YouGov between 17th and 27th October 2014 amongst 5,262 UK energy consumers (aged 18+). Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
Latest price change
In January 2015, SSE announced a price cut of 4.1%, effective 30 April. This change affected all customers of all SSE's subsidiaries, including those on tariffs from SSE Scottish Hydro.
Previously, SSE changed its prices in November 2013, when the big six supplier raised costs by 8.2%. This increase impacted all customers of all SSE's subsidiaries, including those on tariffs from SSE Scottish Hydro.
In December of the same year, the supplier announced it would reduce its price rise in line with government-led cuts to green levies. This would result in an overall price rise for SSE Scottish Hydro customers of 4.2%
The table below shows which of the big six suppliers, including SSE Scottish Hydro's parent company, SSE, recently changed their prices, by how much, when this change will take effect and customers' average annual bill amount.
SSE Group (SSE Scottish Hydro's parent company) announced a price rise of 9% on both gas and electricity prices that went into force on the 15th of October 2012.
|Supplier||Date effective||Avg price change (%)||Avg bill size*|
|Jan 3 2014||1.3%||£1,155|
|13 Jan 2015||3.5%||£1,145|
|19 Jan 2015||5%||£1,156|
|20 Jan 2015||4.8%||£1,167|
|30 April 2015||4.1%%||£1,158|
|16 Feb 2015||5.1%||£1,169|
*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.
The supplier had previously reduced its gas tariffs by 4.5% on 26 March 2012. Prior to that, SSE Scottish Hydro increased its gas prices by 18% or £118 on gas and 11% or £49 on electricity from the 14th September 2011.
SSE Scottish Hydro is owned by SSE, which manages one of the largest distribution network in the UK. Formed in December 1998 following the merger of Scottish Hydro Electric and Southern Electric, SSE has since also acquired SWALEC and Atlantic Electric and Gas.
How do SSE Group (SSE Scottish Hydro's parent company) generate energy?
The fuel mix for the year 1 April 2013 to 31 March 2014.
Average from all UK suppliers
- 34% Coal
- 25.6% Gas
- 21% Nuclear
- 2% Other
Green (renewable) energy is from sources such as wind, solar and hydro-electric.